IT Support Assistant

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking an IT Support Assistant to deliver front-line technical support for users globally. The role involves assisting in IT infrastructure maintenance, troubleshooting technical issues, and enhancing user training with documented materials. The ideal candidate will have strong organisational and analytical skills, with demonstrable experience in remote support and a proactive approach to problem-solving.

Qualifications

• Experience in Windows Active Directory and troubleshooting.
• 2 years in a business environment preferred.
• Familiarity with IP Networking, VPN, firewalls, and server hardware.

Responsibilities

• Provide front-line support to users across the global business.
• Assist with IT equipment setup and maintenance.
• Liaise with IT suppliers and manage administrative tasks.

Skills

Organisation

Troubleshooting

Analytical Skills

Remote Support

Job description

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The Asprey Group is currently recruiting for an IT Support Assistant to provide front-line technical support to users across Asprey’s global business, as well as maintaining, configuring and installing elements of the company’s IT infrastructure.

Key Responsibilities

• Provide front-line support by responding to user requests and proactively identifying support needs
• Assist the Global IT Lead with the setup, maintenance and basic troubleshooting of IT equipment including PCs, laptops, printers and mobile devices
• Seek opportunities to train and inform users to increase their IT knowledge and efficiency, documenting and sharing training materials where appropriate
• Escalate unresolved issues, suggestions or change requests to the Global IT Lead where appropriate and participate in resulting team discussions
• Liaise with IT suppliers and carry out necessary admin (raising Purchase Orders, etc)
• Provide general administrative support to the Global IT Lead as required
• Where necessary and agreed, work outside standard hours to support global users and projects

Skills & Experience

Excellent organisation and capacity to manage and prioritise support requests

Analytical skills and ability to troubleshoot

A mature and proactive approach to work

Demonstrable remote support skills, specifically, experience in any/all of the below areas would be highly advantageous:

• Windows Active Directory (On-Premises, Hybrid, Azure and cloud), print servers – ideally at least 2 years’ experience in a business environment
• IP Networking, VPN & firewalls with Cisco, HP-Aruba and Watchguard
• SAP B1 experience, systems side
• CRM experience, systems side
• Server hardware, PC, Laptop and Mac exposure
• Webservers on Linux and Windows IIS
• Understanding of *NIX eg Linux RedHat/Debian and AppleMac