Systems and IT Assistant

Manolo Blahnik; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury fashion brand is looking for an IT Assistant to provide exceptional technical support for all IT-related systems. This entry-level position necessitates excellent communication skills and a background in computer science. The role offers a vibrant work environment, rich with opportunity for growth, in a company that values diversity, teamwork, and craftsmanship.

Benefits

25 days holiday plus additional day off for birthday

50% Friends and Family Discount

Private Medical Insurance

Pension Contribution

Cycle to work scheme

Workplace Nursery

Enhanced Family Friendly Policy

2 Executive Coaching Sessions per year

Employment Engagement Calendar

4 pairs of Ambassador Shoes per year

Qualifications

• Ability to work off own initiative and multi-task in a fast-paced environment.
• Attention to detail and logical analytical skills.
• Experience in a retail or fashion environment preferred.

Responsibilities

• Act as the primary point of contact for all system and IT-related issues.
• Provide hardware for new starters and process leavers.
• Support Retail Stores with POS applications and hardware.

Skills

Excellent communication

Organizational skills

Analytical thinking

Proactive

Education

Computer science related degree

Tools

POS systems

Ecommerce systems

ERP systems

BI software

SQL

Windows OS

Mac OS X

Job description

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We strive for timeless beauty and quality craftsmanship.
• We celebrate curiosity and believe in working proactively and being solution focussed.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• We believe in making people smile.

Purpose of Position:

To provide excellent customer service and an efficient and proactive administrative and technical support for all MB IT and application systems, working closely with third-party suppliers and actively participate in the testing and implementation of new systems.

Key Responsibilities:

• Be the primary point of contact for all System & IT related issues, requests and questions
• Provision of hardware for new starters, creation of accounts, and processing leavers
• Reacting to tickets logged in our Support portal, to triage and progress to resolution or to assign within Systems & IT or to a 3rd party partner
• Daily check of all system scheduled tasks and interfaces, and troubleshoot errors a/o rejects
• Retail Stores and warehouses support including POS Application and hardware
• Maintenance and housekeeping of all applications
• Contribution towards training material, and providing training to all users where required
• Participate in the analysis, design, test and implementation of any new business applications and new possibilities
• Maintaining Asset register for all Systems & IT equipment
• Assist on any ad-hoc duties as required by the department
• Support the US Systems & IT Technician where required

Skills, Knowledge and Experience Required:

• Must be able to work off own initiative, multi-task, and to tight deadlines in a fast-paced environment
• High attention to detail, organisation skills and workload prioritisation
• Pro-active / takes ownership of responsibilities
• Excellent communication skills, both verbal and written
• Logical and analytical

Systems

• Computer science related degree in business systems or information systems preferable
• Knowledge of POS, ERP, Ecommerce and PLM systems (ideally NewStore, NetSuite and Centric 8)
• Ability to interpret and work with Data, being familiar with a BI software would be advantageous

IT

• Basic programming languages (SQL, XML)
• Proficient with OS; Windows 10, Windows Server, Mac OS X
• Skilled in all Microsoft Office applications
• Network knowledge
• Experience of supporting business devices
• Knowledge of VoIP telephony would be advantageous

Others

• Office Based – 5 days a week
• Previous fashion/retail experience would be beneficial

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

• 4 pairs of Ambassador Shoes per year.
• 50% Friends and Family Discount.
• 25 days holiday with an additional day off for your birthday, plus bank holidays.
• Option to buy an additional 5 days holiday.
• Pension Contribution.
• Private Medical Insurance.
• 2 Executive Coaching Sessions per year.
• Enhanced Family Friendly Policy.
• Workplace Nursery – salary sacrifice based childcare scheme.
• Cycle to work scheme.
• Employment Engagement Calendar.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail Apparel and Fashion and Retail Luxury Goods and Jewelry

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