IT Assistant

GradBay; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for a proactive Web & IT Assistant to join their dynamic team. This exciting role offers a unique opportunity to blend web administration and IT support within a thriving recruitment company. You will play a vital part in maintaining the website, providing first-line IT assistance, and contributing to various technical projects. If you have a passion for web technologies and a knack for problem-solving, this position is perfect for you. Join a supportive environment where your skills will be valued and developed, making a real impact on the team's success.

Qualifications

• Basic experience with CMS like WordPress or Drupal is essential.
• Proficiency in Microsoft Office Suite is required.

Responsibilities

• Update website content and ensure website functionality.
• Provide first-line IT support to staff on hardware and software issues.

Skills

Web Technologies Interest

Problem-Solving Skills

Attention to Detail

Communication Skills

Analytical Skills

Tools

Content Management System (CMS)

Microsoft Office Suite

HTML

CRM Systems

Job description

Our client is a dynamic and successful recruitment company specializing in placing top-tier talent within the private equity sector. As they continue to grow, we are seeking a proactive and enthusiastic Web & IT Assistant to provide crucial support to our team.

About the Role:

This is a varied and hands-on role perfect for someone looking to develop their skills in both web administration and IT support within a professional office setting. You will be responsible for ensuring the smooth running of our website, providing first-line IT support to our team, and contributing to various technical projects.

Key Responsibilities:

Website Maintenance & Administration:

1. Updating website content (text, images, job postings) accurately and efficiently using our Content Management System (CMS).
2. Ensuring website functionality, identifying and reporting any technical issues.
3. Liaising with external web developers for more complex updates and projects.
4. Monitoring website analytics and providing basic reports.

IT Support:

1. Providing first-line technical support to staff on hardware (laptops, printers, mobile devices), software (Microsoft Office Suite, CRM systems), and network issues.
2. Troubleshooting basic IT problems and escalating complex issues to external IT support providers.
3. Setting up new user accounts and managing access permissions.
4. Assisting with the maintenance of IT equipment and inventory.
5. Ensuring data security and adherence to IT policies.

General Administrative & Technical Tasks:

1. Assisting with the setup and maintenance of video conferencing and presentation equipment.
2. Managing software licenses and subscriptions.
3. Contributing to ad-hoc technical projects as required.
4. Maintaining accurate records of IT issues and resolutions.

About You:

1. A strong interest in web technologies and IT support.
2. Basic experience with website content management systems (CMS) such as WordPress, Drupal, or similar.
3. Good understanding of basic IT principles and troubleshooting.
4. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
5. Excellent problem-solving and analytical skills.
6. Strong attention to detail and a commitment to accuracy.
7. Excellent communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.

Preferred Skills:

1. Experience with HTML.
2. Experience with CMS and CRM platforms.
3. Experience with Data visualization tools.

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: Staffing and Recruiting