IT Apprenticeship

Baltic Apprenticeships; Birmingham; On-site; GBP 17,000; Full time

Job summary

Baltic Apprenticeships is offering an exciting opportunity for an IT Support Technician apprenticeship with Aspire Technology Solutions. This role involves providing first-line support, assisting with IT projects, and gaining a Level 3 Information Communications Technician qualification. It's perfect for passionate individuals looking to start their career in IT, with hands-on training and generous benefits.

Benefits

25 days annual leave plus bank holidays

Travel benefits including free parking

Health Cash Plan

Cycle to Work Scheme

Enhanced Pension Scheme

Discounted Gym Membership

Qualifications

• GCSE grades in Maths and English required.
• Excellent written and verbal communication skills.
• Positive, resilient, and well-organized individual.

Responsibilities

• Provide 1st line support for the Service Desk.
• Work on support tickets and assist with desktop setups.
• Maintain excellent customer service via phone, email, and portal.

Skills

Excellent communication skills

Organisational skills

Interest in IT technologies

Problem-solving

Initiative

Education

Grade 4/C in Maths and Grade 5/C in English at GCSE

Job description

Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country? This is an excellent opportunity for an apprentice to join the Field team and to undertake a Level 3 Support Technician Apprenticeship. Aspire Technology […]

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Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country?

This is an excellent opportunity for an apprentice to join the Field team and to undertake a Level 3 Support Technician Apprenticeship.

Aspire Technology Solutionsare looking for an enthusiastic apprentice with an appetite for IT and a positive attitude to be based at their new offices at Pipewell Quay on Gateshead’s Quayside. They’re looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all their customers and you will be working with some of the latest technology systems.

Baltic Apprenticeships have teamed up with Aspire Technology Solutions to offer a free, exclusive IT Bootcamp! Bootcamp attendees are offered a guaranteed interview. Please apply for more details.

In this role, you’ll work towards yourLevel 3 Information Communications Technician qualificationdelivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide 1st line support for the Service Desk
• Work on support tickets and provide project support to senior engineers
• Assisting the setup of desktops & laptops
• Dealing with ticket queries including password resets, new user requests and fault logging
• Assisting with infrastructure refreshes
• Telephony rollouts
• Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal
• Liaise with internal customers to ensure that services are being delivered
• Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates

Salary, Hours & Benefits:

• £17,000 per annum
• Monday to Friday 9am-5pm
• 25 days annual leave plus bank holidays
• Travel benefits including free parking, subsidized travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Desired Qualities, Skills and Knowledge:

• Grade 4/C in Maths and a grade 5/C in English at GCSE is required for this programme.
• Excellent communication skills both written and verbal
• A keen interest in learning new IT technologies
• Positive and resilient
• Personable and friendly
• Well organised
• Takes the initiative
• A logical approach to troubleshooting hardware and software issues

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effectiveIT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.