ICT level 3 Apprentice

We Manage Jobs(WMJobs); Dudley; On-site; GBP 14,000 - 24,000; Full time

Job summary

A leading educational institution is seeking an IT Support Technician for a temporary position during term time. The role involves providing IT assistance to staff and students, maintaining equipment, and ensuring a supportive environment for learning. Candidates should possess relevant GCSE qualifications and strong IT skills, with a commitment to safeguarding and promoting child welfare.

Qualifications

• Must hold a valid passport/birth certificate/residence permit and NI number.
• Lived in the UK for 3 years prior to apprenticeship start date.
• Prospective apprentices must not hold an existing qualification at the same or higher level in a similar subject.

Responsibilities

• Support staff and students in the use of information technology.
• Respond to calls from staff and maintain ICT equipment.
• Assist with the training of staff in the use of ICT.

Skills

Good communication skills

Good IT skills

Attention to detail

Organisational skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Analytical skills

Teamwork

Initiative

Patience

Education

3 GCSEs (or equivalent) at grades 4+ (A-C)

GCSE Maths and English at grades 3+ (D or above)

Job description

Temporary

Hours: 37 hours per week, Term Time only - 39 weeks per year

Salary: 16 - 17 £14563 PA, 18 - 20 £19292 PA, 21 and over £23555 PA

As an IT Support Technician, you’ll enjoy a varied and rewarding role where no two days are the same.You’ll receive ongoing training, develop valuable skills, and contribute to a supportive team that values growth, collaboration, and innovation.You will assist in delivering high quality IT support to staff & students across the school to support our 'safe, happy, learning - towards independence' environment.

• To support all staff and students in the use of information technology
• To spend time in the community of schools to help maintain the ICT equipment
• To respond to ‘call outs’ from staff or from the community within the school
• To carry out basic electrical testing of computer and audio-visual equipment in accordance with Health & Safety requirements
• To carry out routine maintenance and repair of computer and audio-visual equipment, including replacement of consumables and cleaning
• To help with the installation of computers, peripherals and software
• To assist with the training of staff in the use of ICT
• To respond positively to changes in ICT development for the benefit of the school
• To help maintain internet facilities and other learning technology for curriculum use
• To produce and present support materials for staff and students
• To assist the ICT technician
• To help administer cloud-based platforms
• To assist with technical elements of themed/special days and events such as school shows and sports day
• Promote and safeguard the welfare of children and young persons you are responsible for or come into contact with
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection reporting all concerns to an appropriate person
• Be aware of, support and ensure equal opportunities for all
• Contribute to the overall ethos/work/aims of the school
• Appreciate and support the role of other professionals
• Attend and participate in relevant meetings as required
• Participate in training and other learning activities and performance development as required
• Assist with pupil needs as appropriate during the working hours

Skills

• Good communication skills
• Good IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Work well within a team
• Creative
• Initiative
• Non judgemental
• Patience

Entry Requirements

The entry requirements for this programme are as follows:Learner must; hold a valid passport/birth certificate/residence permit and NI number, have lived in the UK for 3 years prior to the apprenticeship start date, be taking on substantive new skills and knowledge through the apprenticeship, be moving into a new role and not undertaking another apprenticeship at the same time. Qualification requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Please see link below for further information.

Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship

We are keen for prospective applicants to come and have a look around our wonderful school.We are therefore able to host visits around the school on 23rd June 2025 at 10am to see 'safe, happy, learning - towards independence' in action. Please contact the school to confirm attendance should you wish to visit.

Closing Date 12pm - 29th June 2025

Shortlisting date - 30th June 2025

Interview date - TBC

We are committed to safeguarding and promoting the welfare of the children; therefore, the post is subject to medical clearance and an enhanced DBS check under the Rehabilitation of Offenders Act 1974.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

Effective from September 2022, KCSIE states as part of the shortlisting process schools and colleges should consider carrying out on-line searches, as part of the due diligence on shortlisted candidates. This is to determine suitability to work with children and keep them safe.All shortlisted candidates are now subject to an on-line check and if there is anything concerning, then the shortlisted candidate will be asked to comment on it either prior to or at interview.

N.B., We reserve the right to close this vacancy prior to the advertised dateshould we receive a large number of applications.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance; https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue, then please contact the HR Resourcing Team via [e-mail]

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