Serco -New L3 IT Apprentices

Baltic Apprenticeships; Birmingham; On-site; GBP 17,000; Full time

Job summary

A leading company is seeking an IT Support Apprentice to join their dynamic team. This role offers a fantastic opportunity to develop IT skills while providing essential 1st line support. With full training and support, you will work towards a Level 3 qualification in Information Communication Technology. Ideal for those passionate about technology and eager to kickstart their career in IT.

Benefits

Length of service holiday increases

Serco benefits package

Employee assistance service

Qualifications

• Eager to learn and grow in IT.
• Grade 4/C in Maths and 5/C in English required.

Responsibilities

• Providing 1st line helpdesk support to customers.
• Logging and responding to tickets on the helpdesk.
• Delivering high-quality IT support services in line with SLAs.

Skills

Passion and interest in IT

Organisational skills

Ability to use initiative

Education

Grade 4/C in Maths GCSE

Grade 5/C in English GCSE

Job description

Are you passionate about technology and eager to kickstart your career in IT? Serco is looking for a talented and motivated IT Support Apprentice to join their dynamic team. In this role, you will have the opportunity to learn, grow, and make a real impact in the IT industry.

Serco was founded in the UK in 1929 and is a FTSE top 250 company managing over 500 contracts worldwide. Employing over 50,000 people, they operate internationally across four geographies: UK & Europe, North America, Asia Pacific, and the Middle East.

They have a wealth of experience supporting and guiding apprentices through their programme to become effective IT Support technicians. There is no better place to kick-start your career!

As an IT Apprentice, you will be an essential part of the team, responsible for working on a 1st line support helpdesk to resolve IT queries in line with SLAs. This is a perfect opportunity to develop your IT skills and reach your potential. What are you waiting for? Apply below!

In this role, you’ll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Providing 1st line helpdesk support to customers
• Logging and responding to tickets on the helpdesk
• Delivering high-quality IT support services in line with SLAs
• Understanding the relationship between work processes and the business
• Answering all contacts within contractual SLAs and meeting KPI targets

Full training and support will be provided by your workplace mentor and the Baltic team.

Salary, Hours & Benefits:

• Salary – £17,000
• Monday – Friday, shifts between 8 AM to 6 PM
• Length of service holiday increases
• Serco benefits package
• Employee assistance service

Desired Qualities, Skills, and Knowledge:

• Passion and interest in IT
• Eager to learn and grow
• Organisational skills
• Ability to use initiative when working independently
• Grade 4/C in Maths GCSE and 5/C in English GCSE

Your Training with Baltic Apprenticeships:

This Level 3 apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective digital marketer.

With our expert online training and one-to-one support, you’ll learn to create, implement, and analyse successful campaigns as part of a professional marketing team.

Eligibility Criteria:

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.