Serco -New L3 IT Apprentices

Baltic Apprenticeships; Birmingham; On-site; GBP 17,000; Full time

Job summary

A leading company is seeking an IT Support Apprentice to join their team in Birmingham. This role offers the chance to develop essential IT skills while providing first-line support. Successful candidates will receive comprehensive training and support. If you're passionate about technology and eager to learn, apply now to kickstart your career in IT!

Benefits

Length of service holiday increases

Serco benefits package

Employee assistance service

Qualifications

• Eager to learn and grow in IT.
• Must have GCSEs in Maths and English.

Responsibilities

• Providing 1st line helpdesk support to customers.
• Logging and responding to tickets on the helpdesk.
• Delivering high-quality IT support service.

Skills

Passion for IT

Organisational skills

Ability to use initiative

Education

Grade 4/C in Maths GCSE

Grade 5/C in English GCSE

Job description

Are you passionate about technology and eager to kickstart your career in IT? Serco is looking for a talented and motivated IT Support Apprentice to join their dynamic team. In this role, you will have the opportunity to learn, grow, and make a real impact in the IT industry.

Serco was founded in the UK in 1929 and is a FTSE top 250 company managing over 500 contracts worldwide. Employing over 50,000 people, they operate internationally across four geographies: UK & Europe, North America, Asia Pacific, and the Middle East.

They have a wealth of experience supporting and guiding apprentices through their programme to become effective IT Support technicians. There is no better place to kick-start your career!

As an IT Apprentice, you will be an essential part of the team, responsible for working on a 1st line support helpdesk to resolve IT queries in line with SLAs. This is a perfect opportunity to develop your IT skills and reach your potential. What are you waiting for? Apply below!

In this role, you’ll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Providing 1st line helpdesk support to customers
• Logging and responding to tickets on the helpdesk
• Delivering a high-quality IT support service in line with target SLAs
• Understanding the relationship between work processes and the business
• Answering all contacts within contractual SLAs and meeting all other SLA and KPI targets

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary – £17,000
• Monday – Friday – Shifts between 8 AM to 6 PM
• Length of service holiday increases
• Serco benefits package
• Employee assistance service

Desired Qualities, Skills, and Knowledge:

• Passion and interest in IT
• Eager to learn and grow
• Organisational skills
• Ability to use initiative independently
• Grade 4/C in Maths GCSE and 5/C in English GCSE

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides the skills, qualification, and experience needed to immerse yourself in a fast-moving industry and become an effective digital professional.

With expert online training and one-to-one support, you’ll learn to create, implement, and analyse successful campaigns as part of a marketing team.

Application Process & Eligibility:

To apply, submit your CV and a cover letter explaining your interest and what you hope to gain from the apprenticeship. If successful, a recruitment consultant will contact you to discuss further.

Eligibility requires the right to work in the UK and valid residency status.