Senior Account Manager

IMT Resourcing Solutions; Gloucester; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Hybrid working

Uncapped commission

Career progression

Established customer base

Competitive benefits package

Job summary

IMT Resourcing Solutions is seeking a Senior Account Manager to take ownership of an established customer portfolio across the South West and London within a leading IT MSP. You will nurture long-term relationships, identify opportunities to expand managed services, and drive revenue growth by aligning technology with client objectives.

This role requires a consultative, commercially minded professional who collaborates across technical and delivery teams to deliver outstanding outcomes.

Qualifications

• Proven experience as an Account Manager, Senior Account Manager or Client Manager within an IT Managed Services Provider (MSP).
• Strong track record of growing existing customer accounts through upselling and cross-selling.
• Experience selling managed services, cloud solutions, cybersecurity, infrastructure or wider IT services.
• Excellent relationship-building and stakeholder management skills.
• Commercially driven with strong negotiation and account planning abilities.
• Comfortable managing multiple customer relationships across a varied territory.
• Full UK driving licence and willingness to travel across the South West and London.

Responsibilities

• Manage and develop a portfolio of existing customers across the South West and London.
• Build strong, long-term relationships with key stakeholders and decision-makers.
• Identify opportunities to grow accounts through cross-selling and upselling managed services and IT solutions.
• Develop account plans that support customer objectives and revenue growth.
• Lead commercial discussions, proposals and contract renewals.
• Work closely with technical and delivery teams to ensure excellent customer outcomes.
• Forecast pipeline activity and manage opportunities through the sales cycle.
• Represent the business at customer meetings and occasional industry events.

Skills

Account management

Upselling & cross-selling

Relationship building

Negotiation

Territory management

Travel willingness

Driving licence

Job description

Salary: Up to £60,000 basic with £90k OTE

Benefits: Hybrid working, established customer base, career progression, competitive benefits package

Our client, a leading IT Managed Services Provider, is looking to appoint an experienced Senior Account Manager to join their growing commercial team.

This is an opportunity to take ownership of an established portfolio of customers, building long-term relationships while identifying opportunities to grow revenue through additional managed services, solutions and strategic IT initiatives. Rather than focusing on new business, you’ll work closely with existing clients, becoming a trusted advisor who understands their business and helps them maximise the value of their technology investment.

What you'll do

• Manage and develop a portfolio of existing customers across the South West and London.
• Build strong, long-term relationships with key stakeholders and decision-makers.
• Identify opportunities to grow accounts through cross-selling and upselling managed services and IT solutions.
• Develop account plans that support customer objectives and revenue growth.
• Lead commercial discussions, proposals and contract renewals.
• Work closely with technical and delivery teams to ensure excellent customer outcomes.
• Forecast pipeline activity and manage opportunities through the sales cycle.
• Represent the business at customer meetings and occasional industry events.

You’ll collaborate with technical consultants, pre-sales specialists, service delivery teams and leadership to ensure customers receive an outstanding experience while uncovering new opportunities to add value.

What we're looking for

• Proven experience as an Account Manager, Senior Account Manager or Client Manager within an IT Managed Services Provider (MSP).
• A strong track record of growing existing customer accounts through upselling and cross-selling.
• Experience selling managed services, cloud solutions, cybersecurity, infrastructure or wider IT services.
• Excellent relationship-building and stakeholder management skills.
• Commercially driven with strong negotiation and account planning abilities.
• Comfortable managing multiple customer relationships across a varied territory.
• Full UK driving licence and willingness to travel across the South West and London.

The ideal candidate will be consultative, commercially minded and passionate about building lasting customer relationships. You’ll enjoy working in a collaborative environment where customer success drives business growth.

• Manage an established customer portfolio with genuine opportunities for growth.
• Uncapped commission with realistic earning potential.
• Hybrid working with just one day per week in the Gloucester office.
• Join a successful and growing IT Managed Services business with excellent career development opportunities.
• Work with a supportive technical and leadership team focused on customer success.