ISU Operative Level 1 – Blunts Farm

Connect Plus M25 Limited; Essex; Remote; GBP 26,000 - 32,000; Full time

Job summary

Connect Plus Services is recruiting for an Incident Support Unit (ISU) Operative Level 0 to support the M25 network. You will participate in incident response, hazard clearance, maintenance and traffic management, operating on a 4-on 4-off shift pattern with day and night rotations.

Regular travel across the M25 and to depots, plus out-of-hours call-out rotas, are required. Essential qualifications include UK Driving Licence (Category C LGV) and CSCS Operative Card.

Qualifications

• UK Driving Licence, minimum Category C (LGV Class 2).
• CSCS Operative Card.

Responsibilities

• Attend incidents, hazards and road traffic collisions, providing the initial response and coordinating specialist support where required.
• Act in a Bronze Incident Command capacity, supporting safe and efficient management of incidents on the network.
• Work safely in accordance with CPS policies, method statements and risk assessments to facilitate prompt clearance of incidents and hazards.
• Undertake maintenance activities including cyclical maintenance, carriageway repairs, grass cutting and vegetation management, street cleansing and litter picking, sign maintenance and general cleansing.

Skills

Incident response

Hazard clearance

Traffic management

Safety awareness

Job description

Balfour Beatty currently has an opportunity for an Incident Support Unit (ISU) Operative Level 0 to work on the M25, one of the busiest and most important road networks in the UK.

As part of the Connect Plus Services business based at Blunts Farm, you will play a key role in supporting the efficient operation of the M25 DBFO Network. You'll undertake a wide range of activities including incident response, hazard clearance, network maintenance and traffic management, helping to keep road users safe while ensuring the network remains operational and well maintained.

Working Arrangements

• Working a 4-on, 4-off shift pattern, rotating equally between four day shifts and four night shifts.
• Day shifts operate between 06:00-18:00 and 07:00-19:00.
• Night shifts operate between 18:00-06:00 and 19:00-07:00.
• Each shift includes two 30-minute breaks.
• Regular travel across the M25 network and between depots.
• Travel to meetings, training events and work sites outside your normal operational area when required.
• Participation in out-of-hours call-out rotas, including Winter Maintenance activities.

What You'll Be Doing

• Attend incidents, hazards and road traffic collisions, providing the initial response and coordinating specialist support where required.
• Act in a Bronze Incident Command capacity, supporting the safe and efficient management of incidents on the network.
• Work safely in accordance with CPS policies, method statements and risk assessments to facilitate the prompt clearance of incidents and hazards.
• Undertake a variety of maintenance activities to ensure your area of responsibility is maintained, including:
  • Cyclical maintenance.
  • Carriageway repairs.
  • Soft estate maintenance, including grass cutting and vegetation management.
  • Street cleansing and litter picking.
  • Sign maintenance.
  • General cleansing activities.
  • Safety fence repairs.
  • Boundary fence repairs.
  • Minor civil engineering and building repairs, such as headwall repairs.
  • Other duties as directed by Line Managers.
• Implement Traffic Management in accordance with CPS procedures, risk assessments and industry standards.
• Complete accurate written and verbal reports and maintain operational records.
• Use mobile communication and data devices to accurately record information and update business systems.
• Carry out routine vehicle checks and maintain driving records in line with legislation and CPS procedures.
• Take appropriate care of CPS equipment and property, including vehicles, radios and tablets.
• Identify and report issues that may affect the safe operation of the network.
• Ensure Traffic Management signs, equipment and materials are maintained, checked, restocked and defects reported.
• Participate in Winter Service activities and associated rotas.
• Attend training courses and maintain required competencies.
• Demonstrate and promote the Connect Plus Services values at all times.

Who We're Looking For

Essential Qualifications

• UK Driving Licence, minimum Category C (LGV Class 2).
• CSCS Operative Card.

Desirable Qualifications

• UK Driving Licence, minimum Category CE (LGV Class 1).
• Driver Qualification Card (CPC).
• 12AB qualification for Static Temporary Traffic Management on High-Speed Roads and All-Purpose Trunk Roads (APTR).
• FISS Card.
• Level 2 NVQ Certificate in Highways Maintenance.
• Traffic Management Foreman (TMF) or Lead Traffic Management Operative (LTMO) qualification.
• Ability to successfully pass the security clearance process.
• Ability to successfully pass annual driving licence checks.
• Ability to successfully pass pre-employment and ongoing Drug & Alcohol testing requirements.
• Ability to successfully complete the Company's health screening programme.

Results Driven:
Shows passion and enthusiasm for their work. Tackles problems directly and works to resolve them without delay.

Focus on Excellence:
Goes the extra mile to exceed expectations. Continuously looks for opportunities to add value and improve performance.

Teamwork & Collaboration:
Sets aside personal agendas to work for the benefit of customers, suppliers, and stakeholders. Proactively shares knowledge, ideas, and expertise.

Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers. Actively gathers customer insight to improve services and solutions. Manages customer experience to maintain strong relationships.

Operational Excellence:
Plans and organises work to safely achieve maximum efficiency and consistent delivery.

Adaptability:
Learns quickly and adapts positively to changing business and customer demands. Energised by change.

Why Work for Us?

At Connect Plus Services (CPS), you'll be part of a world-class team maintaining and operating the M25, Europe's busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You'll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With just under 15 years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you're looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

CPS recognises the impact of our work on the environment and the communities surrounding the M25 network. We are committed to reducing our carbon footprint while delivering wider sustainability outcomes, including environmental protection, social value, and responsible resource use. Through sustainable practices, innovation, and long-term stewardship, we aim to support community wellbeing and ensure responsible, future-focused delivery.

About us

Connect Plus Services (CPS) is a joint venture between Balfour Beatty, Atkins and Egis Road Operation UK. With around 800 colleagues, we operate and maintain the 117-mile M25 network on behalf of Connect Plus and National Highways, managing over 100,000 assets to keep Europe's busiest orbital motorway moving 24/7.

We are committed to creating a diverse and inclusive workplace where everyone can thrive. As a Disability Confident Employer and Gold Award holder in the Ministry of Defence's Employer Recognition Scheme, we actively support equality, inclusion and social value