Isu Operative Level 0 – Denham

Connect Plus Services; Denham; On-site; GBP 24,000 - 34,000; Full time

Job summary

Connect Plus Services (CPS) is recruiting for an Incident Support Unit Operative Level 0 to support the M25 DBFO network from Denham. You will respond to incidents, coordinate specialist advice, and perform maintenance tasks while complying with safety policies.

The role involves 4-on/4-off shifts with day and night rosters, travel across the M25, and participation in out-of-hours call-outs including Winter Maintenance. A valid LGV C licence and CSCS card are essential.

Qualifications

• Valid UK driving licence with the appropriate category (C).
• CSCS operative card for site access and safety compliance.
• Desirable higher LGV category CE and CPC qualifications.
• Other listed qualifications may be required or preferred as per role.
• NVQ Level 2 in highways maintenance indicates demonstrated competency.

Responsibilities

• Provide initial response and coordinate specialist support at incident scenes.
• Work safely following CPS policies and risk assessments.
• Attend incidents and coordinate specialist advice.
• Carry out maintenance tasks such as cyclical maintenance and road repairs.
• Implement traffic management per CPS standards.
• Maintain accurate records and use mobile data devices.
• Perform routine vehicle checks and maintain driving records.
• Care for CPS equipment and report defects.
• Participate in Winter Service rotas and training.

Skills

Attention to safety

Teamwork

Problem solving

Communication

Driving safety

Education

UK Driving Licence (Category C LGV)

CSCS Operative Card

Category CE (LGV Class 1)

Driver Qualification Card (CPC)

12AB qualification for TM on High-Speed Roads

FISS Card

Level 2 NVQ Highway Maintenance

TMF / LTMO qualification

Job description

About the Role

Balfour Beatty currently has an opportunity for an Incident Support Unit (ISU) Operative Level 0 to work on the M25, one of the busiest and most important road networks in the UK.

As part of the Connect Plus Services business based in Denham, you will be responsible for supporting the efficient delivery of the M25 DBFO Network by undertaking a wide range of activities including incident response, hazard clearance, network maintenance and operational support.

Working Arrangements

• Expected to work a 4-on, 4-off shift pattern, rotating equally between four day shifts and four night shifts.
• Shift start times vary according to the scheduled roster: Day shifts: 06:00 to 18:00 and 07:00 to 19:00 Night shifts: 18:00 to 06:00 and 19:00 to 07:00 Each shift includes two 30-minute breaks.
• Reasonable levels of travel across the M25 network and between depots.
• Travel to meetings, training events and work sites outside the normal operational area when required.
• Participation in out-of-hours call-out rotas, including Winter Maintenance activities.

What You’ll Be Doing

• Provide the initial response and arrange specialist support at the scene of road-related incidents, hazards and collisions, acting in a Bronze Incident Command capacity.
• Work safely in accordance with CPS policies, method statements and risk assessments to facilitate the safe and prompt clearance of incidents and hazards.
• Attend incidents and provide effective coordination of specialist advice and support where required.
• Undertake maintenance activities within your area of responsibility, including: Cyclical maintenance. Carriageway repairs. Soft estate maintenance (e.g. grass cutting and vegetation management). Street cleansing and litter picking. Sign maintenance. General cleansing activities. Safety fence repairs. Boundary fence repairs. Minor civil engineering and building repair works (e.g. headwall repairs). Other duties as directed by Line Managers.
• Implement Traffic Management in accordance with CPS policies, risk assessments, method statements and industry standards.
• Maintain accurate and legible written and verbal records and reports.
• Use mobile communication and data devices to accurately record information and maintain business records.
• Carry out routine vehicle checks and maintain up-to-date driving records in accordance with CPS procedures and legislation.
• Take appropriate care of CPS equipment and property, including vehicles, tablets and radios.
• Raise awareness of issues that may affect the safe operation of the network and report them appropriately.
• Check that Traffic Management signs, equipment and materials are carried and maintained in line with current maintenance checklists, restocking and reporting defects as necessary.
• Participate in the Winter Service rota as required.
• Attend training courses and maintain relevant competencies.
• Demonstrate and promote the Connect Plus Services values at all times.

Who We’re Looking For

Essential Qualifications

• UK Driving Licence, minimum Category C (LGV Class 2).
• CSCS Operative Card.

Desirable Qualifications

• UK Driving Licence, minimum Category CE (LGV Class 1).
• Driver Qualification Card (CPC).
• 12AB qualification for Static Temporary Traffic Management on High-Speed Roads and All-Purpose Trunk Roads (APTR).
• FISS Card.
• Level 2 NVQ Certificate in Highways Maintenance.
• Traffic Management Foreman (TMF) qualification or Lead Traffic Management Operative (LTMO) qualification.

Essential Criteria

• Successfully pass the Security Check as part of the recruitment process.
• Successfully pass annual driving licence checks.
• Successfully pass pre-employment Drug & Alcohol testing and any subsequent tests required.
• Successfully pass the Company’s health screening programme.

Behavioural Competencies

Results Driven:
Shows passion and enthusiasm for their work. Tackles problems directly and works to resolve them without delay.

Focus on Excellence:
Goes the extra mile to exceed expectations. Continuously looks for opportunities to add value and improve performance.

Teamwork & Collaboration:
Sets aside personal agendas to work for the benefit of customers, suppliers, and stakeholders. Proactively shares knowledge, ideas, and expertise.

Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers. Actively gathers customer insight to improve services and solutions. Manages customer experience to maintain strong relationships.

Operational Excellence:
Plans and organises work to safely achieve maximum efficiency and consistent delivery.

Adaptability:
Learns quickly and adapts positively to changing business and customer demands. Energised by change.

Why Work for Us?

At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With just under 15 years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

CPS recognises the impact of our work on the environment and the communities surrounding the M25 network. We are committed to reducing our carbon footprint while delivering wider sustainability outcomes, including environmental protection, social value, and responsible resource use. Through sustainable practices, innovation, and long‑term stewardship, we aim to support community wellbeing and ensure responsible, future‑focused delivery.

About us

Connect Plus Services (CPS) is a joint venture between Balfour Beatty, Atkins and Egis Road Operation UK. With around 800 colleagues, we operate and maintain the 117‑mile M25 network on behalf of Connect Plus and National Highways, managing over 100,000 assets to keep Europe’s busiest orbital motorway moving 24/7.

We are committed to creating a diverse and inclusive workplace where everyone can thrive. As a Disability Confident Employer and Gold Award holder in the Ministry of Defence’s Employer Recognition Scheme, we actively support equality, inclusion and social value, and welcome applications from people of all backgrounds.