2 Network Operations Supervisor – Dartford

Connect Plus Services; Dartford; On-site; GBP 42,000 - 62,000; Full time

Job summary

Connect Plus Services (CPS) is seeking a Network Operations Supervisor to lead ISU, ERT and Recovery teams on the M25. You will supervise daily operations, coordinate resources, and drive safety, efficiency and continuous improvement across a high-traffic motorway network.

You will oversee safety ceremonies, RAMS development, and toolbox talks, with a focus on delivering reliable service and protecting road users. A proactive, safety-first leader with strong communication skills is ideal.

Qualifications

• Must hold a CSCS qualification and either SMSTS or SSSTS certification.
• Experience leading teams in highways maintenance or similar operational setting.
• Strong communication and stakeholder engagement skills.
• Customer-focused approach with commitment to service excellence.
• Full UK driving licence is required.

Responsibilities

• Lead ISU, ERT, and Recovery teams across the allocated area.
• Coordinate resources to deliver safe, efficient operations.
• Conduct safety tours, litter surveys and RAMS development.
• Maintain records in the Maintenance Management System.
• Provide daily briefings and end-of-shift debriefs with lessons learned.
• Promote use of digital tools for accurate reporting.

Skills

CSCS qualification

SMSTS/SSSTS

Highways maintenance experience

Team leadership

Stakeholder engagement

Customer focus

UK Driving Licence

Job description

About the Role

As a Network Operations Supervisor, you’ll play a key role in keeping the M25 network operating safely, efficiently and reliably. You’ll lead the delivery of both planned and reactive operational activities across your allocated area, ensuring work is completed to the highest standards while supporting the safety of road users and colleagues alike.

Leading teams of Incident Support Unit (ISU) Operatives, Emergency Response Team (ERT) Operatives and Recovery Operatives (Denham only), you’ll create a positive, safety-first culture where people feel supported, engaged and equipped to succeed. You’ll oversee daily operations, coordinate resources, and ensure teams are prepared to respond effectively to the changing demands of one of Europe’s busiest motorway networks.

You’ll also play an important role in network inspections, incident response and continuous improvement activities, including acting as Bronze Command during operational incidents.

What You’ll Be Doing

Network Operations Supervision

• Lead and support ISU, ERT and Recovery teams across your allocated area.
• Coordinate resources to ensure operational activities are delivered safely and efficiently.
• Carry out litter surveys, gate stops and safety tours across the network.
• Maintain accurate records by updating the Maintenance Management System with works activity information.
• Support the development and implementation of RAMS and operational procedures.
• Deliver clear daily briefings covering work activities, hazards, risks and control measures.
• Conduct end-of-shift debriefs, capturing lessons learned and identifying opportunities for improvement.
• Promote the effective use of digital devices and systems to support accurate reporting and record-keeping.

Safety and Compliance

• Champion a strong safety culture and lead by example in everything you do.
• Ensure all activities comply with company procedures, standards and legislative requirements.
• Identify, raise and elevate issues that could affect the safe operation of the network.

Leadership

• Lead day-to-day people management activities, including performance management, absence management, overtime and annual leave planning.
• Support the development of team members through coaching, training and regular feedback.
• Maintain effective communication across teams and deliver regular toolbox talks and safety briefings.

Continuous Improvement & Sustainability

• Encourage innovative thinking and continuous improvement to enhance operational performance.
• Support sustainability objectives and promote environmentally responsible ways of working.
• Help identify opportunities to improve efficiency, effectiveness and service delivery across the network.

Who We’re Looking For

We’re looking for a proactive and people-focused leader who is passionate about safety, operational excellence and developing high-performing teams.

Key Requirements

• An appropriate CSCS qualification.
• SMSTS or SSSTS certification.
• Experience in highways maintenance operations or a similar transferable operational environment.
• Proven experience leading teams and driving performance and productivity.
• Strong communication and stakeholder engagement skills.
• A customer-focused approach with a commitment to service excellence.
• A full UK Driving Licence.

Working Arrangements

• This role operates on a 4-on, 4-off shift pattern, rotating equally between four day shifts and four night shifts.

Behavioural Competencies

Results Driven:
Shows passion and enthusiasm for their work. Tackles problems directly and works to resolve them without delay.

Focus on Excellence:
Goes the extra mile to exceed expectations. Continuously looks for opportunities to add value and improve performance.

Teamwork & Collaboration:
Sets aside personal agendas to work for the benefit of customers, suppliers, and stakeholders. Proactively shares knowledge, ideas, and expertise.

Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers. Actively gathers customer insight to improve services and solutions. Manages customer experience to maintain strong relationships.

Operational Excellence:
Plans and organises work to safely achieve maximum efficiency and consistent delivery.

Adaptability:
Learns quickly and adapts positively to changing business and customer demands. Energised by change.

Why Work for Us?

At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With just under 15 years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

CPS recognises the impact of our work on the environment and the communities surrounding the M25 network. We are committed to reducing our carbon footprint while delivering wider sustainability outcomes, including environmental protection, social value, and responsible resource use. Through sustainable practices, innovation, and long‑term stewardship, we aim to support community wellbeing and ensure responsible, future‑focused delivery.

About us

Connect Plus Services (CPS) is a joint venture between Balfour Beatty, Atkins and Egis Road Operation UK. With around 800 colleagues, we operate and maintain the 117‑mile M25 network on behalf of Connect Plus and National Highways, managing over 100,000 assets to keep Europe’s busiest orbital motorway moving 24/7.

We are committed to creating a diverse and inclusive workplace where everyone can thrive. As a Disability Confident Employer and Gold Award holder in the Ministry of Defence’s Employer Recognition Scheme, we actively support equality, inclusion and social value, and welcome applications from people of all backgrounds.