Issue Centre Operative

Serco Limited; Helston; On-site; GBP 38,000 - 52,000; Full time

Job summary

Serco Limited in the United Kingdom is seeking an IMOS Logistics Supervisor to lead tool control operations in aircraft maintenance support at RNAS Culdrose.

You will supervise a Unit Tool Control team, manage tool issue/return, maintain inventories, and ensure calibrated equipment is available and compliant with aviation standards. The role emphasizes safety, audits, and timely provision of tools for maintenance schedules.

Qualifications

• Previous supervisory experience within logistics, aviation, defence, or military environments.
• Understanding of tool control processes within engineering, aviation, military, or logistics environments.
• IT literacy, including Microsoft Office applications and inventory management systems.
• Understanding of health and safety requirements, COSHH, tool control, and quality practices.

Responsibilities

• Lead and supervise the Unit Tool Control team, ensuring safe and effective daily operations.
• Manage the issue, return, and accountability of all tools and equipment used in support of aircraft maintenance activities.
• Ensure all tool control procedures are carried out in accordance with company, contractual, and aviation regulatory requirements.
• Maintain accurate inventory records and tool tracking systems.
• Conduct routine tool audits, stock checks, and toolbox inspections.
• Oversee the management of calibrated tools and test equipment, ensuring certification remains valid and equipment is fit for use.
• Liaise with engineering teams to ensure the timely provision of tools and equipment to support maintenance schedules and operational demands.
• Prepare and maintain records, reports, and documentation associated with tool control activities.
• Support internal and external audits, ensuring all findings are addressed and tool control standards remain compliant.
• Act as the focal point for tool control matters, providing advice and guidance to engineers, supervisors, and management teams.

Skills

Supervisory experience

Tool control processes

Inventory management

Audits & inspections

Leadership under pressure

Tools

Inventory management systems

MS Office

Job description

Ready to impact a better future?

As an IMOS Logistics Supervisor, you will lead the delivery of tool control services in support of aircraft maintenance operations at RNAS Culdrose. You will be responsible for supervising personnel and ensuring the effective management, accountability, serviceability, and availability of tools and equipment required to support aircraft servicing, maintenance, modifications, and defect rectification activities.

Working closely with engineering supervisors, maintenance personnel, logistics teams, and customers, you will coordinate daily tool control operations, manage tool inventories, oversee audits and inspections, and ensure calibrated equipment remains available and fit for purpose.

Our work touches lives through the essential services we provide, and this role plays a vital part in maintaining aviation capability and operational readiness. By leading a high-performing tool control team and ensuring the highest standards of accountability, compliance, and customer service, you will directly contribute to safe and effective aircraft maintenance operations while supporting operational excellence and future growth.

What you'll do as a IMOS Logistics Supervisor

Lead and supervise the Unit Tool Control team, ensuring safe and effective daily operations.

Manage the issue, return, and accountability of all tools and equipment used in support of aircraft maintenance activities.

Ensure all tool control procedures are carried out in accordance with company, contractual, and aviation regulatory requirements.

Maintain accurate inventory records and tool tracking systems.

Conduct routine tool audits, stock checks, and toolbox inspections.

Oversee the management of calibrated tools and test equipment, ensuring certification remains valid and equipment is fit for use.

Liaise with engineering teams to ensure the timely provision of tools and equipment to support maintenance schedules and operational demands.

Prepare and maintain records, reports, and documentation associated with tool control activities.

Support internal and external audits, ensuring all findings are addressed and tool control standards remain compliant.

Act as the focal point for tool control matters, providing advice and guidance to engineers, supervisors, and management teams.

Does this sound like you?

• Previous supervisory experience within a logistics, aviation, defence, or military environment.
• Understanding of tool control processes within an engineering, aviation, military, or logistics environment.
• IT literacy, including Microsoft Office applications and inventory management systems.
• Understanding of health and safety requirements, Control of Substances Hazardous to Health (COSHH), tool control, and quality practices.
• Excellent leadership skills with the ability to deliver results under pressure while maintaining compliance and operational performance.