Issue Centre Operative

Serco; Helston; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Training & apprenticeships

Wellbeing programmes

Discounts and employee benefits

Job summary

Serco in the United Kingdom is seeking an IMOS Logistics Supervisor to lead tool control services in support of aircraft maintenance at RNAS Culdrose. You will supervise personnel and manage tool accountability, ensuring the availability, calibration, and compliance of tools and equipment for servicing and defect rectification.

You will coordinate with engineering, maintenance, and logistics teams to meet schedules, perform audits, and keep accurate records.

Qualifications

• Experience supervising teams in logistics, aviation, defence, or military settings.
• Knowledge of tool control processes and equipment management.
• Proficient IT skills and familiarity with inventory systems.
• Understanding of COSHH and health & safety requirements.

Responsibilities

• Lead the Unit Tool Control team in safe, efficient daily operations.
• Manage issue, return, and accountability of tools and equipment for aircraft maintenance.
• Ensure tool control procedures comply with company, contractual, and aviation standards.
• Maintain accurate inventory records and tool tracking systems.
• Conduct routine audits, stock checks, and toolbox inspections.
• Oversee calibration management and testing equipment to ensure readiness.
• Coordinate with engineering to provide tools for maintenance schedules.
• Prepare reports and documentation for tool control activities.
• Support audits and address findings to maintain compliance.
• Serve as focal point for tool control guidance to engineers and managers.

Skills

Leadership

Team supervision

Inventory management

Tool control

Audits & inspections

COSHH awareness

Health & safety

MS Office

Tools

MS Office

Inventory management systems

Job description

Location: RNAS Culdrose, Helston, Cornwall, TR12 7RH

Salary: Competitive salary plus excellent benefits

Schedule: Perm/FT/38 hours per week

Ready to impact a better future?

As an IMOS Logistics Supervisor, you will lead the delivery of tool control services in support of aircraft maintenance operations at RNAS Culdrose. You will be responsible for supervising personnel and ensuring the effective management, accountability, serviceability, and availability of tools and equipment required to support aircraft servicing, maintenance, modifications, and defect rectification activities.

Working closely with engineering supervisors, maintenance personnel, logistics teams, and customers, you will coordinate daily tool control operations, manage tool inventories, oversee audits and inspections, and ensure calibrated equipment remains available and fit for purpose.

Our work touches lives through the essential services we provide, and this role plays a vital part in maintaining aviation capability and operational readiness. By leading a high-performing tool control team and ensuring the highest standards of accountability, compliance, and customer service, you will directly contribute to safe and effective aircraft maintenance operations while supporting operational excellence and future growth.

What You’ll Do As a IMOS Logistics Supervisor

• Lead and supervise the Unit Tool Control team, ensuring safe and effective daily operations.
• Manage the issue, return, and accountability of all tools and equipment used in support of aircraft maintenance activities.
• Ensure all tool control procedures are carried out in accordance with company, contractual, and aviation regulatory requirements.
• Maintain accurate inventory records and tool tracking systems.
• Conduct routine tool audits, stock checks, and toolbox inspections.
• Oversee the management of calibrated tools and test equipment, ensuring certification remains valid and equipment is fit for use.
• Liaise with engineering teams to ensure the timely provision of tools and equipment to support maintenance schedules and operational demands.
• Prepare and maintain records, reports, and documentation associated with tool control activities.
• Support internal and external audits, ensuring all findings are addressed and tool control standards remain compliant.
• Act as the focal point for tool control matters, providing advice and guidance to engineers, supervisors, and management teams.

Does this sound like you?

• Previous supervisory experience within a logistics, aviation, defence, or military environment.
• Understanding of tool control processes within an engineering, aviation, military, or logistics environment.
• IT literacy, including Microsoft Office applications and inventory management systems.
• Understanding of health and safety requirements, Control of Substances Hazardous to Health (COSHH), tool control, and quality practices.
• Excellent leadership skills with the ability to deliver results under pressure while maintaining compliance and operational performance.

What We Offer

• Competitive holiday package
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).