Isle of Skye Brand Home Lead Guide – Guest Experience

Diageo; Carbostbeg; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Shared accommodation

Competitive annual bonus (dependent on

Product allowance

34 days of holiday

Private pension scheme

Share purchase plan

Contemporary work-life balance & Welll

Job summary

Diageo’s Talisker Visitor Centre seeks a Brand Home Lead Guide to coordinate tours, guide the team, and deliver outstanding experiences across tours, bar and retail. You will maintain high service standards, support commercial performance, and contribute to events and community engagement.

You will lead by example, motivate colleagues, schedule shifts, monitor performance, and help plan special events while fostering guest relationships and a welcoming brand home atmosphere.

Qualifications

• Experience leading a team in visitor attractions, hospitality, retail or similar customer-facing environments.
• Ability to motivate and develop colleagues and build strong working relationships.
• Proactive, resilient, and open-minded with problem-solving mindset.
• Experience working towards performance targets.
• Willingness to work evenings and weekends; basic MS Office skills helpful.

Responsibilities

• Coordinate daily tours and allocate work across the Brand Home Guides team, supporting smooth operations across visitor experiences, bar and retail.
• Support the management team with day-to-day operations and ensure high standards of service and guest experiences.
• Supervise Brand Home Guides and agency colleagues, including scheduling, hours, training, and performance monitoring.
• Support retail strategy and visual merchandising to showcase products and create engaging retail experiences.
• Help plan and deliver special events, working with the Assistant Managers and wider team.
• Contribute to community engagement and the Brand Home’s sustainability ambitions.
• Lead by example and build relationships with guests and partners to improve visitor experience and business performance.

Skills

Team leadership

Customer service

Problem solving

Target driven

Flexibility evenings/weekends

Job description

Diageo’s Talisker Visitor Centre seeks a Brand Home Lead Guide to coordinate tours, guide the team, and deliver outstanding experiences across tours, bar and retail. You will maintain high service standards, support commercial performance, and contribute to events and community engagement.

You will lead by example, motivate colleagues, schedule shifts, monitor performance, and help plan special events while fostering guest relationships and a welcoming brand home atmosphere.