Brand Home Lead Guide: Guest Experience Leader

Diageo Americas; Carbost; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Shared accommodation

Competitive annual bonus (dependent on

Product allowance

34 days of holiday

Private pension scheme

Share purchase plan

Contemporary work-life balance goals &

Job summary

Diageo Brand Home Lead Guide at Talisker Visitor Centre on the Isle of Skye oversees daily tours, guides the team, and ensures outstanding guest experiences across tours, bar and retail. You’ll support operations, manage schedules and training, and drive high service standards in a unique whisky visitor destination.

This role requires leadership, flexibility to work evenings and weekends, and a focus on delivering memorable experiences while contributing to sustainability and community

Qualifications

• Experience leading a team and maintaining high customer-service standards in a visitor attraction, hospitality, retail or a similar customer-facing environment.
• The ability to support, motivate and develop colleagues, build strong working relationships and work effectively as part of a team.
• A proactive, resilient and open-minded approach, with the confidence to solve problems and suggest improvements.
• Experience working towards targets and helping a team deliver against performance goals.
• Flexibility to work evenings and weekends, with shifts planned in advance; confidence using Microsoft Office or similar tools is helpful but not essential.

Responsibilities

• Coordinate daily tours and allocate work across the Brand Home Guides team, supporting smooth operations across visitor experiences, bar and retail.
• Support the management team with day-to-day operations and help ensure consistently high standards of service and memorable guest experiences.
• Supervise Brand Home Guides and agency colleagues, including scheduling, recording working hours, supporting training and development, and monitoring team performance against targets.
• Support retail strategy and visual merchandising to showcase the product range and create an engaging retail experience.
• Help plan and deliver special events throughout the year, working with the Assistant Managers and wider team.
• Contribute to community engagement and the Brand Home's sustainability ambitions.
• Lead by example, build strong relationships with guests and partners, and identify practical ideas to improve the visitor experience and business performance.

Job description

Diageo Brand Home Lead Guide at Talisker Visitor Centre on the Isle of Skye oversees daily tours, guides the team, and ensures outstanding guest experiences across tours, bar and retail. You’ll support operations, manage schedules and training, and drive high service standards in a unique whisky visitor destination.

This role requires leadership, flexibility to work evenings and weekends, and a focus on delivering memorable experiences while contributing to sustainability and community