Brand Home Guide — Whisky Experience Host

Diageo; Port Ellen; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Product allowance

Contributory pension

Share purchase scheme

Generous holiday allowance

Career development opportunities

Job summary

Diageo’s Lagavulin Visitor Centre in Port Ellen, Scotland, seeks a Brand Home Guide to welcome visitors from around the world, deliver tours and tastings, and provide memorable experiences through storytelling and top-notch service.

You will be part of a passionate team delivering world-class visitor experiences at one of Scotland's iconic destinations, with comprehensive training and opportunities for career development in tourism and hospitality.

Qualifications

• Experience delivering excellent customer service in hospitality, retail or similar environments.
• Friendly, engaging communication style with enthusiasm for meeting people from around the world.
• Customer-first mindset to create memorable, personalised experiences.
• Positive, resilient and collaborative approach; able to work as part of a team.

Responsibilities

• Deliver engaging guided tours and tasting experiences that bring our brands and whisky-making to life.
• Welcome visitors with outstanding service while supporting ticket sales and promoting the Brand Home experience.
• Provide service across retail and food & beverage, including merchandising and product recommendations.
• Support planning and delivery of events and visitor experiences throughout the year.
• Act as an ambassador for Diageo and our brands to create memorable experiences.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Diageo’s Lagavulin Visitor Centre in Port Ellen, Scotland, seeks a Brand Home Guide to welcome visitors from around the world, deliver tours and tastings, and provide memorable experiences through storytelling and top-notch service.

You will be part of a passionate team delivering world-class visitor experiences at one of Scotland's iconic destinations, with comprehensive training and opportunities for career development in tourism and hospitality.