IP Registers Administrator (Hybrid)

Brook Street; Newport; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Brook Street is recruiting a Register Administrator for the Intellectual Property Office in Newport. Hybrid role paying £14.42 per hour, with an initial contract Until March and potential extension.

You will review Trade Mark, Design and Patent recordal forms, update the registers, and clearly communicate outcomes to internal and external customers. Responsibilities include handling enquiries, maintaining case notes, and providing customer-focused support.

Qualifications

• Strong attention to detail and a methodical approach to checking documentation and data.
• Confidence in handling discrepancies and resolving issues with clarity and professionalism.
• Excellent communication skills—able to explain decisions and requirements in a friendly, customer-focused way.
• Reassuring telephone manner with the ability to provide constructive advice.
• Reliable time management and comfort working to service levels (including rota-based inbox support).

Responsibilities

• Review newly filed Trade Mark, Design and Patent recordal forms and accompanying legal documentation to ensure they meet required standards
• Process requests to update the Patent, TM and Design registers accurately-spotting issues and taking the right next step
• Investigate gaps, errors and irregularities, and raise deficiencies to customers with clear explanations and suggestions for ways forward
• Communicate decisions professionally, both verbally and in writing, in a customer-friendly manner
• Handle telephone enquiries promptly, providing constructive advice and maintaining high standards of customer service
• Take detailed call notes and annotate cases where needed
• Respond to group recordals email enquiries on a rota basis within 24 hours
• After training, support the wider Information Centre by assisting with general calls/emails and supporting other teams as required

Skills

Attention to detail

Customer focus

Communication skills

Time management

Record keeping

Job description

Brook Street is recruiting a Register Administrator for the Intellectual Property Office in Newport. Hybrid role paying £14.42 per hour, with an initial contract Until March and potential extension.

You will review Trade Mark, Design and Patent recordal forms, update the registers, and clearly communicate outcomes to internal and external customers. Responsibilities include handling enquiries, maintaining case notes, and providing customer-focused support.