Collections Specialist

Together - loans, mortgages & finance; Cheadle; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Collections Specialist to join their team in Cheadle. In this role, you will provide high-quality support to customers facing financial difficulties, ensuring their needs are met with empathy and understanding. Your ability to listen actively and resolve inquiries will be key in helping customers navigate their financial challenges. With a commitment to exceptional service and a focus on customer outcomes, this position offers a rewarding opportunity to make a real difference in people's lives. Join a forward-thinking company that values diversity and fosters an inclusive workplace culture.

Benefits

26 days holiday plus bank holidays

Buy & sell holidays

Discretionary annual bonus

Matched pension contribution

Life assurance

Critical illness cover

Health cash plan

Private medical insurance

Free access to company holiday homes

Free local gym access

Qualifications

• Exceptional customer service skills and commitment to minimizing customer effort.
• Empathetic approach with effective questioning techniques.
• Ability to work under pressure while maintaining attention to detail.

Responsibilities

• Handle inbound and outbound calls regarding customer arrears.
• Understand customers' financial situations to provide appropriate support.
• Resolve customer inquiries aiming for first contact resolution.

Skills

Customer Service

Communication Skills

Active Listening

Attention to Detail

Problem Solving

Job description

5 days ago Be among the first 25 applicants

Company Description

Company Description

We are Together - Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 700 colleagues.

A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.

Over 50 years of successful trading has positioned Together as a market leader, thanks to a common-sense approach to lending.

Job Description

As a Collections Specialist you will be providing high quality support to our customers. Your aim will be to understand a customer's circumstance and offer the appropriate sustainable support for customers in financial difficulties or are experiencing in-life vulnerabilities. You will be dealing with inbound and outbound enquiries from customers in all stages of arrears.

As a Collections Specialist we are looking for someone to:

• Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts.
• Listen and question and understand the root cause of a customer's financial situation and work with the customer to find their needs.
• Resolve customer enquiries to completion, aiming for first contact resolution where appropriate.
• Identify and attempt to resolve potential customer complaints
• Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help.
  
  

Qualifications

Essential:

• Exceptional Customer Service and communication skills, with a commitment to minimising customer effort
• An excellent understanding of what a good customer outcomes looks like
• An empathetic approach to customers through active listening and effective questioning
• Excellent attention to detail
• Ability to work under pressure
  
  

Additional Information

Benefits working at Together

• 26 days holiday (increasing with service), plus bank holidays
• Buy & sell holidays
• Discretionary annual bonus
• Matched pension contribution
• Life assurance
• Critical illness cover
• Health cash plan
• Private medical insurance
• Free access to company holiday homes
• Travel season ticket loans
• Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts
  
  

Ambition Is In Our Nature And We’ve Created Ambitious Commitments To Make Sure We Can Play Our Part In Protecting The Future For Generations To Come. Check Out Our Sustainability Page To Find Out More

https://togethermoney.com/sustainability

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

Referrals increase your chances of interviewing at Together - loans, mortgages & finance by 2x

Get notified about new Collections Specialist jobs in Cheadle, England, United Kingdom.

Cheadle, England, United Kingdom 9 hours ago

Worleston, England, United Kingdom 1 week ago

Cheadle, England, United Kingdom 9 hours ago

Crewe, England, United Kingdom 9 hours ago

Collections Care and Conservation Manager

Hopton, England, United Kingdom 1 month ago

Collections Care and Conservation Manager

Crewe, England, United Kingdom 2 months ago

Newcastle-Under-Lyme, England, United Kingdom 1 week ago

Cannock, England, United Kingdom 1 month ago

Derby, England, United Kingdom 1 month ago

Stafford, England, United Kingdom 1 week ago

Stafford, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.