B2B Credit & Collections Specialist

MiTek; Chester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Collection Specialist, where you will play a crucial role in managing business-to-business customer accounts. In this hybrid position, you'll work collaboratively to resolve disputes, collect payments, and maintain strong relationships with clients. You'll utilize your analytical skills and experience with ERP systems to ensure efficient operations. With a commitment to employee well-being, the company offers flexible paid time off, comprehensive medical benefits from day one, and opportunities for career advancement. This is your chance to make a significant impact in a dynamic environment.

Benefits

Flexible Paid Time Off

Medical, Dental, and Vision Insurance

Profit Sharing Plan

401k Plan with Matching Contributions

Paid Parental Leave

Tuition Reimbursement

Career Advancement Opportunities

13 Paid Holidays

Qualifications

• 2+ years of experience in business-to-business credit and collections.
• Experience with ERP systems and accounts receivable software.

Responsibilities

• Identify and locate delinquent customers to collect payments.
• Advise customers on debt repayment strategies to prevent service delays.

Skills

Business-to-Business Credit & Collections

ERP System Experience

Microsoft Office Applications

Analytical Skills

Communication Skills

Detail Orientation

Organizational Skills

Education

Bachelor's in Accounting

Bachelor's in Related Field

Tools

Accounts Receivable Software

Job description

Assist the Collections function within the Credit Department. Handle a portfolio of business-to-business customers. The portfolio will include a territory and a National Account. Collections and helping resolve disputes will be the primary responsibilities via phone, e-mail, and mail.

This is a hybrid role working Tuesday, Wednesday and Thursday in our HQ in Chesterfield, MO. Mondays and Fridays can be remote work days.

Job Responsibilities & Requirements

What you will do

Identify and locate delinquent customers to collect payments or resolve disputes. This may be done via phone, e-mail, and mail.

Advise external customers of necessary actions and strategies for debt repayment to prevent product or service delays.

Identify, organize, and document all efforts using computer systems. This includes details about customers and their financial status.

Liaison between external and internal customers to help resolve disputes preventing payment.

Ability to build relationships with both internal and external customers.

Perform various administrative functions for accounts, which may include recording contact changes for a customer.

Provide requested information to customers such as invoice copies.

Qualifications

Bachelors Accounting preferred or

Bachelors Related Field preferred

2+ Years of experience working with business-to-business credit & collections required

1-2 Years with experience with an ERP system and accounts receivable specific software required

Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis

Able to use Microsoft Office Applications

Soft Skills

Ability to interact professionally with others; including co-workers, vendors, and customers.

Communication, Written - Ability to communicate in writing clearly and concisely.

Analytical Skills - Ability to use thinking and reasoning to solve a problem.

Accountability - Ability to accept responsibility and account for his / her actions.

Detail Oriented - Ability to pay attention to the minute details of a project or task.

Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

Tactful - Ability to show consideration for and maintain good relations with others.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Accuracy - Ability to perform work accurately and thoroughly.

Additional Requirements

5% Possible travel for annual finance conference. In addition, a possible random customer visit or credit group meeting.

Physical Demands

This role is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform the duties of the role.

Flexible Paid Time Off - take as much time off as you need!

Medical, Dental and Vision Insurance begin on Day 1!

Profit Sharing Plan and Annual Incentive Plan

13 Paid Holidays

401k Plan with Matching Contributions

Paid Parental Leave and Paid Caregiver Leave

A variety of Medical, Dental and Vision Plans to choose from

Short-Term Disability Coverage, Long-Term Disability Coverage and Life Insurance

Tuition Reimbursement

Career advancement and training opportunities!

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry toimprove efficiencies by optimizingthe balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE : BRK-A, NYSE : BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.

MiTek is an E-Verify and Drug and Tobacco-Free Workplace.

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Collection Specialist • Chester, MO, USA