Collections Specialist

Social network you want to login/join with:

Location: UK (remote)/ Nottingham, travel will be required occasionally to GTT Nottingham office.

Language Skills: English + one European Language e.g. French/Spanish/German/Italian preferred.

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary:

The Collections Specialist is responsible for managing a portfolio of clients, ensuring timely contact via phone and email to secure payments according to contractual terms. This role is vital in helping GTT meet its cash flow targets and minimizing overdue and bad debts. The specialist will also work to resolve disputes, liaising with clients and internal teams in Sales, Billing, and Service Delivery to identify root causes. Key qualities include inquisitiveness, problem-solving, and proactive result orientation.

The role requires managing stakeholder relationships across the business, ensuring high customer service levels and leveraging these relationships to drive results. A mindset of continuous improvement is essential, focusing on process optimization, automation, and efficiency gains.

Main Responsibilities:

1. Collaborate with assigned CAMs to support daily collections efforts.
2. Contact CAMs related to accounts in the work queue daily, providing effective follow-up on delinquent accounts.
3. Support CAMs with customer balance information, including detailed statements as needed.
4. Research and adjust customer accounts as necessary.
5. Communicate with internal and external customers via phone and email to resolve past due balances and secure payments.
6. Process credit requests.
7. Support and manage the Accounts Receivable team.
8. Send disconnect notices monthly by the 3rd business day and as needed throughout the month.
9. Maintain ETL (end of term liability) logs and terminate customers immediately upon nonpayment.
10. Keep bad debt levels at 0.5% or less.
11. Ensure aging reports are current and customer issues are resolved promptly.
12. Ensure credits are entered promptly and reviewed within 3 business days.
13. Approve all equipment releases to customers.
14. Collaborate with departments to develop customer and collections processes.
15. Demonstrate strong analytical skills.
16. Communicate effectively in written and spoken English.
17. Fluency in a European language (e.g., French, German, Spanish, Italian) is required.
18. Additional languages are a bonus.
19. Maintain professionalism and articulate communication.
20. Work effectively with internal and external parties.
21. Be numerate and detail-oriented.
22. Work in a timely, accurate manner.
23. Be flexible, self-motivated, and a team player.

Ideal Candidate Profile:

You are motivated, diligent, tenacious, and approachable. You can be firm when necessary and are comfortable making calls to resolve issues. An undergraduate degree in finance or related field and customer service experience are desirable.