Collections Specialist (Hybrid)

TN United Kingdom; Blackburn; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a Collections Specialist to join their dynamic team in Blackburn. This role offers a hybrid working arrangement and is perfect for those with a passion for finance and customer service. You will be responsible for managing collections, handling customer inquiries, and ensuring compliance with regulations. With a supportive team environment and attractive benefits, including generous annual leave and life insurance, this position promises to be both rewarding and challenging. If you thrive in a fast-paced setting and possess strong analytical skills, this opportunity is tailored for you.

Benefits

25 days annual leave

Life insurance

Income protection

Sick pay

Health and well-being programs

Pension contributions

Qualifications

• Experience in debt collection and financial administration.
• Ability to handle high-pressure situations effectively.

Responsibilities

• Handle incoming and outgoing calls related to collections.
• Manage administration and liquidation processes for businesses.

Skills

Resilience

Team Player

Attention to Detail

Strong Communication

Job description

Job Title: Collections Specialist (Hybrid), Blackburn

Company:

Kenton Black Finance

Location:

Blackburn, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Reference:

e49eb04201ac

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Important: You must be currently residing in the UK, possess UK-based experience, and not require sponsorship to apply. Applications not meeting these criteria will not be processed. All applicants must meet the essential criteria for consideration.

Kenton Black Finance is recruiting for a Collections Specialist based in Blackburn. The company employs about 135 staff, has a turnover of approximately £100 million, and has been operating for over 40 years. The role involves working with a team of 7 staff, with a hybrid working arrangement. Benefits include 25 days of annual leave, life insurance, income protection, and sick pay.

Your Role as Collections Specialist:

1. Handle incoming calls from customers, brokers, agents, solicitors, and third parties, ensuring compliance with data protection and money laundering guidelines.
2. Make outbound calls using best practices and professional telephone manners.
3. Manage ARUDD files daily.
4. Handle arrears calls related to failed direct debits and escalate repossession actions when necessary.
5. Coordinate with agents or solicitors for asset repossession.
6. Manage administration and liquidation processes for businesses.
7. Process credit and debit card payments online.
8. Produce and issue legal notices and statements daily.
9. Investigate customer accounts and assets using online tools.
10. Handle administrative correspondence.
11. Assist in training new staff members.

Experience & Skills Required:

• Resilience and ability to handle high-pressure situations.
• Team player with a positive attitude and a drive to succeed.
• Attention to detail and investigative skills.
• Strong communication skills.

Essential Skills:

• Financial, analytical, and numerical skills.
• Strong writing and telephone negotiation skills.
• Advanced experience in debt collection (B2B).
• Financial administration experience.

Desirable Skills:

• Knowledge of Asset Finance and related financial products.
• Excel data analysis for reporting.

Salary & Benefits:

• Salary: £26,000 - £30,000
• 25 days annual leave plus bank holidays.
• Pension contributions starting at 3%, increasing to 5% or up to 10% after 2 years.
• Life insurance (4x salary), sick pay, income protection.
• Health and well-being programs.

Interested candidates with collections/credit control experience are encouraged to contact us at 01772 374466 or via email.

Kenton Black Finance operates across the UK, providing recruitment solutions from entry-level finance to director-level professionals, with offices in Manchester, Leeds, Liverpool, Birmingham, London, Aberdeen, and Glasgow.