Warranty and Contracts Handler

R. H. COMMERCIAL VEHICLES LTD; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Career Progression

Death in Service Policy

Enhanced Maternity Pay

Enhanced Paternity Pay

Holiday Sell Back

Health Boosting Perks

Onsite Gym

Well-being programme

Job summary

R. H. COMMERCIAL VEHICLES LTD in Nottingham seeks a full-time Customer Service and Invoicing Clerk to join their dynamic team. The role involves responsibilities such as verifying service intervals, documenting instructions, and supporting invoicing accuracy.

We value exceptional communication skills and attention to detail, while offering an array of benefits including career progression, generous holidays, and a positive work environment.

If you are looking for a supportive workplace passionate about delivering excellent customer service, apply today!

Qualifications

• Previous experience in a similar role is appreciated but training is available.
• Good knowledge of Microsoft applications is essential.
• Must have great attention to detail for invoicing tasks.

Responsibilities

• Verify vehicle maintenance intervals for service needs.
• Collaborate to optimize workshop capacity and productivity.
• Ensure precise job card instructions for technicians.
• Manage administrative tasks efficiently.
• Liaise with invoicing teams for accurate processing.
• Support warranty and contract procedures.

Skills

Exceptional Communication Skills

Attention to Detail

Computer Skills

Team Player

Experience in Invoicing

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Hours: Full time, Permanent, office based

Are you passionate about delivering exceptional customer service and have a knack for invoicing? RH Commercial Vehicles is looking for an enthusiastic and detail-oriented individual to join our dynamic team.

Why Pick Us?

• Career Progression –Unlock new opportunities with leadership training and professional development.
• 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work-life balance. It boosts mental health and increases motivation.
• Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
• Enhanced Maternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
• Enhanced Paternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
• Holiday Sell Back: Not going to use all your time off? We offer a holiday sell‑back scheme so if you don’t use it, you won’t lose out on the pay.
• Boost your health –Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
• Positive Work Environment: Join a supportive team that works together to deliver the best experience for our customers.
• Extra Benefits!Enjoy an onsite gym, designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.

The Challenge

As a customer service and invoicing clerk, your key responsibilities will include:

• Maintenance Oversight: Verify vehicle maintenance intervals and ensure accurate planning for service needs.
• Workshop Efficiency: Collaborate with the Workshop Controller, and Service Advisors to optimise workshop capacity and productivity.
• Accurate Documentation: Ensure job card instructions are precise for technicians and invoicing teams.
• Administrative Support: Manage required administrative tasks efficiently, including coordinating with dealer‑point managers and workshop supervisors.
• Invoicing Accuracy: Liaise with invoicing teams to ensure job cards are processed correctly and promptly.
• Warranty Assistance: Support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures.

The Day to Day:

• Monday – Friday: 09:00 – 17:15
• Office based only

What we're looking for...

• Exceptional Communication Skills: You’ll be talking to customers regularly, so being friendly, approachable, and clear is key.
• Attention to Detail: You’ll be handling important invoices and customer data, so accuracy is vital.
• Computer Skills: A good knowledge of Microsoft Word, Excel, and Outlook applications and solid computer literacy skills.
• Team Player: RH Commercial Vehicles thrives on collaboration. You’ll work closely with other departments to ensure smooth operations.
• Experience in Invoicing: Previous experience in a similar role, but we are willing to train the right person with the right attitude.

You’ll Really Hit the Ground Running if:

• Commercial Vehicle Dealership Experience: If you have previous vehicle dealership experience, you’ll fit right in!

Who are RH Commercial Vehicles

We are an award‑winning company with a strong reputation for delivering top‑quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.

Company Statements

We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.

AI Screening

Due to the high volume of applications we receive, we use AI‑assisted tools to support our initial candidate screening process. All decisions are reviewed by our recruitment team to ensure fairness, consistency, and alignment with our selection criteria.