Parts Advisor

RH GROUP LIMITED(THE); Coventry; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

Holiday entitlement

Holiday buyback

Job summary

RH Commercial Vehicles in the Coventry depot is looking for a motivated Parts Advisor to join our busy team. You will identify, source and supply the right parts quickly and accurately, helping keep our customers' vehicles on the road.

You''ll work closely with our workshop and suppliers, delivering excellent service in a fast-paced environment. The role offers a competitive salary, progression opportunities and a strong benefits package within the UK's leading commercial vehicle dealer group.

Qualifications

• Previous experience as a Parts Advisor or similar role.
• Excellent customer service and communication skills.
• Strong organisational skills with attention to detail.
• Ability to work in a busy environment and meet deadlines.

Responsibilities

• Assist customers with parts enquiries and provide expert advice.
• Identifying and supplying the correct parts using manufacturer catalogues and ordering systems.
• Processing customer and workshop orders efficiently and accurately.
• Maintaining stock levels and handling incoming deliveries.

Skills

Customer service

Communication

Organisational skills

Problem solving

Teamwork

Tools

Parts management systems

Job description

• Location: Nuneaton
• Salary: Up to £38,000 a year
• Hours: 40 - 45 hours a week
• Job Type: Permanent, Full time

RH Commercial Vehicles is looking for a motivated and customer-focused Parts Advisor to join our busy Coventry depot.

If you're organised, enjoy building relationships and thrive in a fast-paced environment, this is an excellent opportunity to become part of the UK's leading commercial vehicle dealer groups.

As a Parts Advisor, you'll play a vital role in keeping our customers' vehicles on the road by identifying, sourcing and supplying the right parts quickly and accurately. Working closely with our workshop team, suppliers and customers, you'll help deliver the exceptional service RHCV is known for.

• 40 - 45 hours a week
• 40 hours a week shift rotation
  • Mon - Fri: 10:30 - 20:00
  • Every other Saturday: 08:00 - 12:00
• 45 hours a week shift rotation
  • Mon - Fri: 06:00-15:30
  • Mon - Fri: 09:00-18:30
  • Saturday rota: 08:00 - 12:00
• Competitive salary and bonus opportunities
• 25 days holiday + bank holidays + holiday sellback scheme
• Enhanced maternity and paternity pay
• Death in service benefit
• Company pension and sick pay
• Career progression opportunities
• Industry leading training and development
• Employee wellbeing programme, Christmas Gift card scheme
• + More
• Assisting customer with parts enquiries and providing expert advice.
• Identifying and supplying the correct parts using manufacturer catalogues and ordering systems
• Processing customer and workshop orders efficiently and accurately
• Working closely with technicians and service teams to meet customer requirements
• Managing stock levels, inventory checks and incoming deliveries
• Sourcing parts from manufacturers and external suppliers
• Building strong relationships with customers, suppliers and colleagues
• Maintaining accurate records and ensuring excellent attention to detail
• Keeping up to date with new products, systems and industry developments.
• Previous experience as a Parts Advisor, Parts Assistant or similar role
• Strong customer service and communication skills
• Ability to work efficiently in a busy environment
• Good IT skills and experience using parts or stock management systems
• Excellent organisational skills and attention to detail
• Strong problem-solving ability
• Commercial awareness and confidence in independently and as part of a team
• A positive attitude and willingness to learn and develop
• Experience within the commercial vehicle, truck automotive or transport industry
• Knowledge of Renault Trucks or Isuzu Trucks parts
• Experience working in a dealership environment
• Forklift licence or HGV licence (advantageous)

With over 40 years of experience in the commercial vehicle industry, RH Commercial Vehicles is one of the UK's leading truck and van dealer groups and an authorised Renault Trucks and Isuzu Truck UK dealership. Operating across multiple locations, we pride ourselves on delivering exceptional customer service and investing in the development of our people.