International Operations Officer

Xebun.com; Birmingham; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

An established industry player in higher education is seeking an International Operations Officer to enhance international accessibility. This role is crucial in supporting operational compliance and managing agent relationships effectively. You will be part of a collaborative team that values innovation and student success, contributing to strategic objectives while enjoying a supportive work culture. With generous annual leave, excellent pension contributions, and opportunities for professional development, this position offers a rewarding career path in a dynamic environment. If you are passionate about making a difference in international education, this opportunity is perfect for you.

Benefits

29 days’ paid leave

12 Bank Holidays

Local Government Pension Scheme

Subsidised private healthcare

Employee Assistance Programme

Annual health MOTs

Professional qualification sponsorship

Salary sacrifice schemes

Heavily-subsidised car parking

Free on-site gym membership

Qualifications

• Experience in operations within an educational or international context.
• Strong communication skills for agent coordination.

Responsibilities

• Support International Office administration and compliance.
• Manage agent records, contracts, and commission processes.

Skills

Organisational skills

Detail-oriented

Compliance knowledge

Data management

Education

Bachelor's degree

Relevant experience in international operations

Tools

Office software

CRM systems

Job description

Job Title: International Operations Officer

Location: Birmingham

Salary: £27,344 - £29,659 per annum – SS3

Job type: Permanent, Full-time

University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards. The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students.

The Role:

Are you organised, detail-orientated, and passionate about making international higher education more accessible? We are seeking an International Operations Officer to join the International Office here at University College Birmingham.

Key Responsibilities:

1. Support all aspects of International Office administration, ensuring operational compliance in a sales-driven environment.
2. Coordinate agent appointment, monitoring, renewal, and termination processes, ensuring all policies and regulations are adhered to.
3. Manage agent records and contracts, carry out regular data returns, and answer agent enquiries relating to these matters.
4. Process agent commission accurately and in line with the university’s service level agreement.

Why Join Us?

As a key member of our operations team, you will play a pivotal role in ensuring we achieve our strategic objectives as well as providing our international partners with sector-leading support. We have a supportive, collaborative, and open-minded culture. You will be joining a university that thinks bold when it comes to delivering higher education and ensuring student success.

Benefits:

• Generous allocation of annual leave
  • 29 days’ paid leave per year
  • 12 Bank Holidays & Concessionary Days
• Excellent Local Government Pension Scheme
  • Employer Contributions – 20.9%
• Subsidised private healthcare provided by Aviva including a Digital GP Service.
• Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support.
• Annual health MOTs with our Registered Nurse.
• Excellent staff development opportunities including professional qualification sponsorship.
• A variety of salary sacrifice schemes including car, technology home and cycle.
• Heavily-subsidised on-site car parking in central Birmingham.
• Hybrid working opportunities.
• Free on-site gym membership.

Extra Information:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date – Sunday 12th January 2025.

Interview Dates – TBC.

UCB is an equal opportunities employer.

Please click APPLY to be redirected to our website to complete an application form.