International Logistics & Customs Administrator

AWD online; Greater London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

AWD online is seeking a Logistics Administrator to support international shipment tracking, customs and duty administration, reporting and issue resolution in a busy logistics operation. The role involves daily quality checks, data accuracy and coordinating with internal teams and external carriers to maintain smooth operations and a strong customer experience.

Based in Heathrow with hybrid working, the role includes travel around London and surrounding areas.

Qualifications

• Strong administration skills with excellent attention to detail.
• Experience working with data and reporting, with good Excel skills.
• Ability to identify discrepancies, investigate issues and follow them through to resolution.
• Strong organisational skills and the ability to prioritise a varied workload.
• Good written and verbal communication skills.
• Confidence communicating with internal teams and external partners.
• A methodical approach to checking and recording information.
• The ability to work independently while contributing effectively as part of a team.
• Good problem-solving skills and a willingness to investigate issues rather than simply pass them on.
• Experience within logistics, transport, customs or an international environment would be advantageous.
• Knowledge or understanding of duty and customs terminology and processes would be highly advantageous.

Responsibilities

• Shipment Tracking Investigations: Act as a central point of contact for tracking queries, investigate missing or delayed information and liaise with carriers and network partners to obtain updates and resolve issues.
• Tracking Performance Monitoring: Monitor carrier and international delivery partner performance, maintain investigation records and elevate recurring issues or trends to relevant teams.
• Quality and Compliance Checks: Carry out daily tracking and customs data checks in line with current audit requirements, record results accurately and support investigations and corrective actions.
• Customs and Duty Administration: Complete and validate duty and customs transactions across multiple systems, including duty manifests, customs declarations and associated transactions.
• Data Accuracy and Submission: Track and reconcile customs and duty information, ensuring records are accurate, complete and submitted within required timescales.
• Customs Compliance Support: Support customs and HMRC requirements, assist with internal audits and help maintain procedures and Standard Operating Procedures.
• Systems and Issue Resolution: Troubleshoot system errors, manage manual interventions where required and work with internal teams to resolve discrepancies and operational issues.
• Reporting and Inbox Management: Manage the departmental inbox and monitor daily and weekly reports to help keep operational flows running smoothly.
• Process Improvement: Identify recurring issues and support improvements that reduce manual workload across Customer Service and Operations.
• Operational Support: Provide additional administrative support during busy periods and peak operations to help maintain stability and flow.

Skills

Administration

Attention to detail

Data interpretation

Communication

Teamwork

Problem-solving

Independence

Tools

Excel

Job description

AWD online is seeking a Logistics Administrator to support international shipment tracking, customs and duty administration, reporting and issue resolution in a busy logistics operation. The role involves daily quality checks, data accuracy and coordinating with internal teams and external carriers to maintain smooth operations and a strong customer experience.

Based in Heathrow with hybrid working, the role includes travel around London and surrounding areas.