Hybrid Global Logistics & Customs Administrator

AWD online; Greater London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

AWD Online is seeking a Logistics Administrator to support international shipment tracking, customs and duty administration, reporting and problem-solving within a fast-paced logistics environment.

Based in Heathrow with hybrid working (2–3 days per week in the office), the role involves coordinating with internal teams and external carriers, maintaining accurate data and driving process improvements to enhance customer experience.

Qualifications

• Strong administration skills with excellent attention to detail.
• Experience with data and reporting, with good Excel skills.
• Ability to identify discrepancies, investigate issues and follow through to resolution.
• Strong organisational skills with the ability to prioritise a varied workload.
• Good written and verbal communication skills.
• Confidence communicating with internal teams and external partners.
• Methodical approach to checking and recording information.
• Ability to work independently while contributing effectively as part of a team.
• Good problem-solving skills and willingness to investigate issues rather than pass them on.
• Experience in logistics, transport, customs or an international environment would be advantageous.

Responsibilities

• Shipment Tracking Investigations: central point of contact, investigate missing or delayed information and liaise with carriers and network partners to obtain updates and resolve issues
• Tracking Performance Monitoring: monitor carrier and international delivery partner performance, maintain investigation records and elevate recurring issues or trends
• Quality and Compliance Checks: daily tracking and customs data checks, record results and support investigations and corrective actions
• Customs and Duty Administration: complete and validate duty and customs transactions across multiple systems
• Data Accuracy and Submission: track and reconcile customs and duty information, ensure records are accurate and submitted on time
• Customs Compliance Support: support HMRC requirements, assist with internal audits and SOPs
• Systems and Issue Resolution: troubleshoot system errors, manage manual interventions and resolve discrepancies
• Reporting and Inbox Management: manage departmental inbox and monitor reports to keep operations smooth
• Process Improvement: identify recurring issues and support improvements to reduce manual workload
• Operational Support: provide additional admin support during peak periods to maintain stability

Skills

Strong administration

Excel skills

Data reporting

Attention to detail

Communication skills

Organisational skills

Independent working

Team player

Problem-solving

Job description

AWD Online is seeking a Logistics Administrator to support international shipment tracking, customs and duty administration, reporting and problem-solving within a fast-paced logistics environment.

Based in Heathrow with hybrid working (2–3 days per week in the office), the role involves coordinating with internal teams and external carriers, maintaining accurate data and driving process improvements to enhance customer experience.