Customer Service Agent

Menzies Aviation; Crawley; On-site; GBP 24,000 - 32,000; Full time

Job summary

AMI Crawley is seeking a customer-focused coordinator to manage quotations, bookings and tracking for international cargo. You will communicate with airlines, handling sheds, and customers to ensure on-time departures and accurate documentation.

The role requires strong English, a valid driver's license, and flexibility for weekend/holiday shifts. You will work from AMI Crawley and support export agent colleagues as needed.

Qualifications

• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must be able to speak, read, and write in English proficiently.
• Valid driver's license with good driving record.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Work is done before leaving the office.
• Must pass pre-employment back ground check.

Responsibilities

• Handling Customer quotations / in-queries / bookings for both Export and Import shipments via Telephone and Email.
• Checking with Airlines and Handling Sheds that shipments have departed as planned.
• Building and maintaining solid relationships with existing and potential customers.
• receiving and responding to quotes enquiries over telephone and email.
• Assisting Export Agent colleagues and Management as and when required.

Skills

Customer service

English proficiency

Education

High school diploma or equivalent

Job description

AMI has been at the forefront of the wholesale air freight market since 1976. Developing innovative cargo products

and using the latest technologies to create market-leading products and services for our customers:

At AMI, we have a simple vision: to be the wholesale freight partner of choice, delivering service excellence.

Overview

Preparing documents and shipping all aspects of international cargo. Customer service which includes booking cargo, tracking cargo and notifying customers of offloads and uplifts, answering emails in a timely manner, completing files, invoicing, following all TSA Security Regulations.

Main accountabilities include:

• Handling Customer quotations / in-queries / bookings for both Export and Import shipments via Telephone and Email.
• Checking with Airlines and Handling Sheds that shipments have departed as planned.
• Building and maintaining solid relationships with existing and potential customers.
• receiving and responding to quotes enquiries over telephone and email.
• Assisting Export Agent colleagues and Management as and when required.

This role will be based at AMI Crawley.

Qualifications and Experience

• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must be able to speak, read, and write in English proficiently.
• Valid driver's license with good driving record.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Work is done before leaving the office.
• Must pass pre-employment back ground check.