Internal Technical Sales

West Midlands and Worcestershire Perm Hub; Redditch; On-site; GBP 30,000 - 35,000; Full time

Job summary

West Midlands and Worcestershire Perm Hub in Redditch is seeking an Internal Technical Sales professional to support sales growth and customer service. This office-based role focuses on managing customer accounts and driving solutions.

You will report to the Commercial Director and work with internal teams to prepare quotations, monitor KPIs, and ensure quality service delivery across key accounts. The successful candidate will have strong communication, relationship-building, and analytical

Qualifications

• Previous experience in Business Development, Sales, Account Management or Customer Service.
• Strong communication and relationship-building skills.
• Excellent organisational and time-management abilities.

Responsibilities

• Manage the day-to-day activities of allocated customer accounts.
• Respond to customer enquiries via email and telephone in a professional and timely manner.
• Prepare and submit quotations with support from internal technical teams.
• Maintain account profitability and support commercial objectives.
• Assist with resolving account or payment-related issues where required.
• Monitor KPIs and analyse sales and operational data to identify improvements.
• Support continuous improvement and cost reduction initiatives.
• Provide support to the Customer Service team on account-related matters.
• Attend customer meetings, site visits, and occasional trade shows when required.
• Escalate complex issues appropriately and contribute to effective problem-solving.

Skills

Customer relationship

Account management

Communication skills

Organisational skills

Data analysis

Problem solving

Tools

Excel

Data reporting tools

Job description

Redditch- office based full time hours

£30,000-£35,000 depending on your skills, experience and qualifications

Are you passionate about engineering and love solving problems? Do you enjoy engaging with customers and helping them find the right technical solutions? If so, we’d love to hear from you.

This is an excellent opportunity for a commercially minded professional with strong customer relationship and account management experience to play a key role in supporting sales growth, customer satisfaction, and operational excellence.

Reporting to the Commercial Director, you will be responsible for managing customer accounts, supporting the quotation process, and ensuring excellent service delivery across key accounts. You will work closely with internal departments to support customer requirements, improve processes, and contribute to commercial performance targets.

Internal Technical Sales Key Responsibilities

• Manage the day-to-day activities of allocated customer accounts
• Respond to customer enquiries via email and telephone in a professional and timely manner
• Prepare and submit quotations with support from internal technical teams
• Maintain account profitability and support commercial objectives
• Assist with resolving account or payment-related issues where required
• Monitor KPIs and analyse sales and operational data to identify improvements
• Support continuous improvement and cost reduction initiatives
• Provide support to the Customer Service team on account-related matters
• Attend customer meetings, site visits, and occasional trade shows when required
• Escalate complex issues appropriately and contribute to effective problem-solving

The successful Internal Technical Sales will have the following skills and experience:

• Previous experience within a Business Development, Sales, Account Management, or Customer Service role
• Strong communication and relationship-building skills
• Excellent organisational and time-management abilities
• A proactive and solutions-focused approach
• Strong analytical and problem-solving skills
• The ability to work effectively under pressure and manage multiple priorities
• High attention to detail and a strong sense of accountability
• Good IT skills, including experience working with data and reporting

In return you can expect to receive a basic salary depending on your previous experience and qualifications.