Internal Sales Representative

Fedrigoni Group; Northampton; On-site; GBP 28,000 - 42,000; Full time

Job summary

Fedrigoni Group in Northampton, United Kingdom, is seeking an experienced Internal Sales professional to support a defined customer base. You will manage enquiries, quotations, orders, invoicing, and delivery coordination while maintaining strong relationships with internal teams and customers.

The role requires a minimum of 5 years in inside sales, excellent computer literacy, and a proactive, team-focused attitude to thrive in a fast-paced environment.

Qualifications

• Minimum 5 years of inside sales experience.
• Strong communication and customer service skills.
• Ability to work under pressure to deadlines.
• Good computer literacy and familiarity with operating systems.
• Flexible working pattern and proactive attitude.

Responsibilities

• Act as primary internal contact for a defined customer base.
• Handle enquiries, quotations, orders, invoicing, and delivery queries.
• Build relationships with internal and external stakeholders.
• Collaborate with production, technical, IT, logistics, and finance to ensure seamless service.
• Prepare and process contracts, pricing, and agreements per policy.

Skills

Inside sales experience

Negotiation

Problem solving

Initiative

Planning and organising

Teamwork

Industry knowledge

Technology literacy

Tools

CRM software

Job description

We are actively looking for someone to join our internal sales team and contribute to the success of our sales operations while building valuable skills and experience in a thriving industry.

As an internal salesperson, you will play a crucial role in our Internal sales team delivering exceptional customer service. You will be responsible for customer contact and support with enquiries, advice, sampling, order processing, delivery coordination, invoicing, and any other internal sales duties. Your attention to detail, excellent organizational skills, and ability to thrive in a fast-paced environment will be essential for success in this role.

Your Responsibilities Include

• Primary internal point of contact for a defined customer base.
• Handling the day-to-day needs of those customers with enquiries, quotations, order management, invoicing, and queries.
• Build strong relationships with key stakeholders both internally and externally.
• Working with and supporting internal and external teams to achieve business objectives and service goals.
• Collaborate with various departments, including production, technical, IT, logistics, and finance, to coordinate efforts and ensure a seamless customer experience.
• Ensure that all sales-related documentation, contracts, pricing, and agreements are accurately prepared, reviewed, and processed in accordance with company policies and regulatory requirements.
• Possessing a strong understanding of the company’s products, the competition in the industry and positioning.
• Looking for ways to continuously improve our process flow and methods of operating.
• Excellent record keeping within our operating systems.

The Right Candidate Would Possess The Following Skill Set

• Ability to work under pressure to time sensitive deadlines.
• Be able to work within in a team and on own initiative.
• Problem solving.
• Initiative and enterprise.
• Planning and organising.
• Negotiation skills.
• Task and Process driven.
• Industry or associated industry knowledge.
• An all-round knowledge of Technology.

Attributes required for this position.

• Proven track record within an inside sales environment with a minimum of 5 years’ experience.
• Computer knowledge – high degree of literacy and aptitude required.
• Flexible working pattern
• A real “can do” attitude.