Internal Sales Representative

Thomas Panels & Profiles Limited; Leominster; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

31 days holiday per year including BH

Company pension

Training and development

Bonuses or commissions

Job summary

Thomas Panels & Profiles Limited, a UK manufacturer and supplier of steel roofing and cladding, seeks an Internal Sales Representative to support the internal sales team with customer enquiries, quotations and orders, and to develop product knowledge. The role offers training and progression in a busy construction supply environment.

You will respond to enquiries across channels, provide pricing and availability details, and pass complex questions to senior staff.

Qualifications

• Support handling basic customer enquiries via phone, email, and in person.
• Process quotations and basic sales orders using internal systems.
• Develop product knowledge through training and practice.

Responsibilities

• Respond to customer enquiries professionally.
• Provide information on products, pricing and availability.
• Pass complex queries to senior staff with notes and context.
• Assist with preparation and entry of quotations and basic orders.
• Keep customer records accurate and up to date.
• Liaise with other departments to ensure timely fulfilment.
• Assist with routine reporting and data entry.
• Support office duties and contribute to team morale.

Skills

Customer service

Communication

Basic sales support

Data entry

Tools

Quotation system

Job description

Support the internal sales team by handling customer enquiries, processing quotations and orders, developing product knowledge, and helping deliver efficient customer service.

As an Internal Sales Representative, you will support the internal sales team at Thomas Panels and Profiles, a leading UK manufacturer and supplier of steel roofing and cladding products. You will assist in handling basic customer enquiries, processing quotations and sales orders, and developing product knowledge. This is an excellent opportunity to start a career in sales within the construction supply industry, with structured training and progression opportunities.

Key Responsibilities

• Respond to basic customer enquiries via phone, email, and in person with a professional and helpful manner.
• Provide information on steel roofing and cladding products, pricing, and availability.
• Pass complex or technical enquiries to senior sales staff with appropriate notes and context.

Order Processing & Administration

• Assist with the preparation and entry of quotations and basic sales orders using the internal system.
• Ensure customer records and documentation are accurate and kept up to date.
• Liaise with other departments to ensure orders are fulfilled accurately and on time.

Product Knowledge Development

• Attend training sessions to learn about steel roofing and cladding products.
• Build a foundational understanding of product types, specifications, and applications.
• Keep informed of any updates to product ranges, pricing, or company policies.
• Work closely with the internal sales and customer service teams to support business goals.
• Assist with routine reporting, data entry, and office duties as directed.
• Contribute positively to team morale and company culture.
• Performance-Based Incentives: Opportunity for bonuses or commissions as skills develop.
• Holiday Entitlement: 31 days holiday per year including bank and public holidays.
• Company pension scheme and training support.
• Friendly, supportive working environment.

Location

Thomas Panels and Profiles, Unit 5, Southern Avenue, Leominster, HR6 0QF

Working Hours

• Full-time:
  • Monday to Thursday: 8:00 am - 5:00 pm
  • Friday: 8:00 am - 4:00 pm

Salary or Pay Info

• Salary Band: £27,500 per annum (dependent on experience).
• Performance-Based Incentives: Opportunity for bonuses or commissions as skills develop.