Internal Sales & Admin

Hb People Recruitment & Hr Specialists; Lancashire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

20 days annual holiday

Bank holidays

Job summary

Hb People Recruitment & Hr Specialists is seeking an Administration/Internal Sales candidate for a fast-paced role in Skelmersdale/Wigan. You will handle phones, emails, quotes, order prioritisation, and basic estimates while supporting warehouse operations and social media updates.

This position offers training, a supportive team, and a structured day Mon-Thu 8:30–16:30 with Fri shorter hours. A line of progression and a pension scheme are available.

Qualifications

• Experience in industrial/construction/engineering sales preferred.
• Good work ethic with pride in your work.
• Flexible approach and friendly personality.
• Punctual with strong attention to detail.

Responsibilities

• Answering telephones, replying to e-mails, and returning quotes promptly.
• Prioritising enquiries and orders.
• Processing purchase orders and creating estimates.
• Booking deliveries and quoting carriage charges.
• Interacting with managers and carrying out their requests.
• Office duties such as filing and keeping records.
• Updating social media platforms.
• Co-operating with warehouse team and drivers.
• Maintaining knowledge of products/services to advise customers.
• Resolving customer concerns and supporting ISO 9001 procedures.

Skills

Office 365

Phone handling

Customer service

Attention to detail

Time management

Flexible & friendly

Tools

Office 365

Social media

Job description

Administration/Internal sales (no cold calling) Skelmersdale/Wigan

Our client was established over 20 years ago, producing a catalogue of commercial products supplied throughout the UK and Europe

The role is available due to growth within the business, we are looking for someone who has experience working within industrial/construction/engineering sales. Someone who is reliable and driven to deliver good results. There is training and support available and even though its fast paced and customer facing there will be an induction provided to give you time to pick up what you need to be successful. You will be part of a team.

Responsibilities and Duties

Reporting to the Office Manager, you will have several responsibilities and duties including:

• Answering telephones, replying to e-mails, returning quotes in a timely manner.


• Prioritising enquiries/orders.


• Processing purchase orders, creating estimates.


• Booking deliveries, quoting on carriage charges.


• Interacting with managers and carrying out their requests.


• Office duties such as filing documents as and when needed.


• Updating Social Media platforms.


• Keeping workplace tidy, undertaking general office duties.


• Co-operating with the warehouse team and drivers.


• Maintaining an in-depth understanding of the company's products/services to advise and make suitable recommendations.


• Resolving customer concerns.


• Keeping up to date with our Quality procedure in relation to ISO 9001

Knowledge, Skills and Behaviours.

• Good work ethic, taking pride in your work.


• Flexible approach and friendly personality.


• Punctual and with good attention to detail.


• Ability to work under pressure and prioritise work.


• Office 365 skills


• Dealing with customers over the phone, great approach over the phone


• Social Media Skills.


• Understanding of sizing, estimates will need to be worked out, so maths is essential

Salary & Benefits

• Salary up to £27k


• Pension scheme


• 20 days annual holiday (Plus Bank Holiday & compulsory holidays over Christmas period)


• Continuous training and support


• Working hours – Monday to Thursday 8.30am-4.30pm (Half hour lunch break), Friday 8.30am - 2.00pm