Internal Sales Administrator

West Midlands & Worcestershire Perm Hub; Coventry; On-site; GBP 25,000 - 29,000; Full time

Job summary

West Midlands & Worcestershire Perm Hub is seeking an Internal Sales Administrator to join our team in Southam. This on-site role covers handling customer enquiries, issuing quotations, processing orders and supporting marketing activities.

A proactive, detail-focused administrator with experience in sales support will thrive in this environment. You will manage orders, assist with deliveries, maintain records and collaborate with suppliers.

Qualifications

• Excellent communication and telephone manner.
• Strong organisational skills with attention to detail.
• Ability to manage multiple tasks and prioritise workload.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Prepare and issue customer quotations with accurate information.
• Process sales orders, invoices and dispatch documentation efficiently.
• Monitor orders and coordinate delivery schedules to meet deadlines.
• Maintain accurate customer records and update internal systems.
• Follow up quotations and support sales activities to maximise opportunities.
• Liaise with suppliers regarding pricing, product availability and delivery timescales.
• Manage returns and resolve customer queries promptly.
• Produce documentation including certificates, reports and correspondence.
• Support wider administrative and operational functions across the business.
• Assist with marketing activities, exhibitions and website updates.

Skills

Communication

Organisational skills

Multitasking

Attention to detail

MS Office

ERP/CRM experience

Tools

Outlook

Word

Excel

Job description

Internal Sales AdministratorLocation: Southam (On-Site)Salary: £25,000 - £29,000 per annumJob Type: Full Time, Permanent

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.


• Prepare and issue customer quotations, ensuring all information is accurate and communicated promptly.


• Process sales orders, invoices and dispatch documentation efficiently.


• Monitor customer orders and coordinate delivery schedules to ensure deadlines are achieved.


• Maintain accurate customer records and update internal systems as required.


• Follow up quotations and support sales activities to maximise opportunities.


• Liaise with suppliers regarding pricing, product availability and delivery timescales.


• Manage returns and resolve customer queries in a professional and timely manner.


• Produce relevant documentation including certificates, reports and customer correspondence.


• Support wider administrative and operational functions across the business.


• Assist with marketing activities, exhibitions and website updates where required.


• Provide cover and support for colleagues during periods of absence.

About You

• Previous experience within a Sales Administration, Internal Sales, Customer Service or Commercial Support role.


• Excellent communication skills with a professional telephone manner.


• Strong organisational skills and attention to detail.


• Ability to manage multiple tasks and prioritise workload effectively.


• Confident using Microsoft Office applications including Outlook, Word and Excel.


• Experience using ERP, CRM or accountancy systems would be advantageous.


• A proactive and flexible approach with a willingness to learn.

If you are an organised administrator with strong customer service skills and experience supporting a sales function, we would love to hear from you.