Internal Sales & Admin

HB People Recruitment & HR Specialists; Skelmersdale; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

20 days annual leave

Continuous training & support

Job summary

HB People Recruitment & HR Specialists in Skelmersdale/Wigan is seeking an Administration/Internal sales candidate. The role involves handling calls, emails, quotes, purchase orders, and deliveries while supporting the team.

You will work in a fast-paced, customer-facing environment with induction and training provided. Strong numeracy, Office 365 and social media skills are beneficial; prior experience in industrial/construction sales is ideal.

Qualifications

• Good work ethic and pride in your work.
• Flexible approach and friendly personality.
• Punctual and attentive to detail.
• Able to work under pressure and prioritise tasks.
• Office 365 skills.
• Experience dealing with customers over the phone.
• Social media skills.
• Mathematical understanding for sizing and estimates.

Responsibilities

• Answering phones, replying to emails, returning quotes promptly.
• Prioritising enquiries and orders.
• Processing purchase orders and creating estimates.
• Booking deliveries and quoting carriage charges.
• Interacting with managers and carrying out requests.
• General office duties such as filing when needed.
• Updating social media platforms.
• Maintaining tidy workspace and coordinating with warehouse/drivers.
• Understanding products/services to advise and make suitable recommendations.
• Resolving customer concerns and ensuring quality procedures (ISO 9001).

Skills

Phone communication

Social media

Office 365

Numeracy

Customer service

Job description

Administration/Internal sales (no cold calling) Skelmersdale/Wigan

Our client was established over 20 years ago, producing a catalogue of commercial productssupplied throughout the UK and Europe

The role is available due to growth within the business, we are looking for someone who has experience working within industrial/construction/engineering sales. Someone who is reliable and driven to deliver good results. There is training and support available and even though its fast paced and customer facing there will be an induction provided to give you time to pick up what you need to be successful. You will be part of a team.

Responsibilities and Duties

• Answering telephones, replying to e-mails, returning quotes in a timely manner.
• Prioritising enquiries/orders.
• Processing purchase orders, creating estimates.
• Booking deliveries, quoting on carriage charges.
• Interacting with managers and carrying out their requests.
• Office duties such as filing documents as and when needed.
• Updating Social Media platforms.
• Keeping workplace tidy, undertaking general office duties.
• Co-operating with the warehouse team and drivers.
• Maintaining an in-depth understanding of the company's products/services to advise and make suitable recommendations.
• Resolving customer concerns.
• Keeping up to date with our Quality procedure in relation to ISO 9001

Knowledge, Skills and Behaviours.

• Good work ethic, taking pride in your work.
• Flexible approach and friendly personality.
• Punctual and with good attention to detail.
• Ability to work under pressure and prioritise work.
• Office 365 skills
• Dealing with customers over the phone, great approach over the phone
• Social Media Skills.
• Understanding of sizing, estimates will need to be worked out, so maths is essential

Salary & Benefits

• Salary up to £27k
• Pension scheme
• 20 days annual holiday (Plus Bank Holiday & compulsory holidays over Christmas period)
• Continuous training and support
• Working hours – Monday to Thursday 8.30am-4.30pm (Half hour lunch break), Friday 8.30am - 2.00pm