Internal Sales Executive

365 People Ltd.; West Bromwich; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Permanent role

Full-time position

Established distribution company

Job summary

365 People Ltd. is recruiting an Internal Sales Executive to join its distribution team in West Bromwich. The role focuses on end-user and distributor accounts, combining sales, account management, and customer service to generate new business.

You will handling inquiries, processing orders, and drafting quotations, while developing existing accounts and proactively upselling to meet targets in a fast-paced environment.

Qualifications

• Experience in internal sales or account management.
• Experience in B2B distribution or wholesale is a plus.
• Proven ability to build and develop customer relationships.

Responsibilities

• Handle inbound calls, emails, and sales inbox.
• Process sales orders and prepare quotations.
• Develop and manage existing customer accounts.
• Proactively contact accounts to grow sales and upsell.
• Negotiate pricing and close orders while coordinating deliveries.
• Maintain accurate customer and sales records.
• Provide excellent customer service in a busy environment.

Skills

Internal sales

Account management

Business development

Outbound sales

Customer service

CRM systems

Negotiation

Telephone & email comms

Tools

CRM software

Job description

Internal Sales Executive – Distribution

Location: West Bromwich, West Midlands

Salary: From £30,000 per annum, depending on experience

Job Type: Full-Time, Permanent

Industry: Distribution / Wholesale

The Opportunity

An established distribution company is looking to recruit two experienced Internal Sales Executives to join its busy sales team.

This is an excellent opportunity for commercially driven individuals who enjoy building customer relationships, developing existing accounts and generating additional sales.

There are two positions available, one focusing on end-user customers and the other on distributor and trade accounts.

These are proactive sales roles, combining account management, customer service, order processing and business development.

Key Responsibilities

• Managing incoming telephone calls, emails and the general sales inbox.
• Handling customer enquiries and processing sales orders.
• Preparing quotations and following up outstanding enquiries.
• Managing and developing existing customer accounts.
• Proactively contacting allocated lower-spending accounts to increase sales.
• Identifying opportunities to upsell and cross-sell additional products.
• Building relationships with existing and prospective customers.
• Making outbound sales calls to generate additional business.
• Negotiating pricing and securing orders.
• Liaising with internal departments regarding orders and deliveries.
• Maintaining accurate customer and sales records.
• Providing excellent customer service in a busy sales environment.

About You

• Previous experience in internal sales, account management or business development.
• Experience within distribution, wholesale, trade sales or a similar B2B environment.
• Confident handling customer enquiries and making outbound sales calls.
• Strong customer relationship and account development skills.
• Experience preparing quotations and processing orders.
• Good commercial awareness and negotiation skills.
• Excellent telephone and email communication skills.
• Organised, proactive and comfortable working in a fast-paced environment.
• Good IT skills and experience using sales or CRM systems.
• A positive, resilient and results-driven approach.

What's on Offer?

• Salary starting from £30,000, depending on experience.
• Permanent, full-time position.
• Established distribution business.
• Opportunity to develop existing accounts and generate new business.
• Varied role combining sales, account management and customer service.