Internal Sales & Customer Service Executive

Pertemps Black Country Perms; Walsall; On-site; GBP 26,000 - 38,000; Full time

Job summary

Pertemps Black Country Perms in Walsall is seeking an experienced Internal Sales & Customer Service Executive to support existing accounts from our busy office.

You will manage orders, quotations and customer communications, build strong relationships, and help identify opportunities to increase spend without cold calling. This is a permanent, full-time, office-based role in a fast-paced environment.

Qualifications

• Experience in internal sales, account management or a similar sales office role.
• Confident building customer relationships and spotting sales opportunities.
• A friendly, outgoing personality with a positive, proactive attitude.
• Able to work independently, make decisions and take ownership.
• Organised, reliable and comfortable working in a busy environment.
• Good IT skills and a willingness to learn.

Responsibilities

• Carefully manage existing customers and follow up quotations to identify growth opportunities.
• Handle customer enquiries and ensure timely responses without cold calling.
• Build strong relationships with existing customers and understand their needs.
• Oversee customer accounts, orders, stock and invoices, and spot opportunities to increase spend.
• Prepare quotes, follow up on them and help convert enquiries to orders.
• Collaborate with the Area Sales Manager to keep customers happy and accounts growing.
• Maintain accurate customer records and support smooth sales office operations.

Skills

Internal sales

Account management

Customer service

Relationship building

Organised

Proactive attitude

IT skills

Job description

Internal Sales & Customer Service Executive

Location: Walsall

Hours: Monday to Friday, 8:30am – 5:00pm (40 hours per week)

Contract: Permanent, Full Time, Office Based

Are you an experienced Internal Sales or Account Management professional who enjoys building relationships and making the most of opportunities?

We're recruiting for a well-established business in Walsall looking for a confident, proactive individual to join their team.

Key responsibilities

• Working closely with a driven Area Sales Manager, you'll look after existing customers, follow up quotations and identify opportunities to grow accounts.
• No cold calling or new business development. This is all about building on established relationships and delivering excellent customer service.
• Building strong relationships with existing customers and getting to know their needs
• Looking after customer accounts, keeping track of orders and spotting opportunities to increase spend
• Preparing quotes, following them up and helping turn enquiries into orders
• Working closely with the Area Sales Manager to keep customers happy and accounts growing
• Dealing with everyday customer enquiries, including orders, deliveries, stock and invoices
• Keeping customer records up to date and helping the sales office run smoothly

What We're Looking For

• Experience in internal sales, account management or a similar sales office role
• Confident building customer relationships and spotting sales opportunities
• A friendly, outgoing personality with a positive, proactive attitude
• Able to work independently, make decisions and take ownership
• Organised, reliable and comfortable working in a busy environment
• Good IT skills and a willingness to learnExperience within manufacturing, distribution or trade sales would be a bonus, but isn't essential.

Interested?

If you're confident, personable and enjoy building strong customer relationships, this could be a great opportunity for you.