Internal Sales Executive

Unified Support; Thatcham; On-site; GBP 26,000 - 38,000; Full time

Job summary

Unified Support is seeking an Internal Sales Executive to provide high-quality operational support to Audio-Visual Integrator customers and internal teams. This office-based role requires living within a short commute of Maidenhead and owning the internal sales process to ensure timely order delivery.

You will handle sales orders, data accuracy, procurement coordination, and invoicing in collaboration with project managers and finance.

Qualifications

• Experience processing sales orders and ensuring alignment with forecast figures.
• Attention to data accuracy in orders and invoices.
• Strong communication with customers and internal teams.
• Experience negotiating terms with suppliers/vendors.
• Experience coordinating procurement across UK and overseas suppliers.

Responsibilities

• Create and process sales orders in alignment with forecast figures within ConnectWise.
• Check data accuracy in ConnectWise orders and invoices.
• Ensure sales targets are met and report deviations.
• Expedite rush orders and adjust orders and shipping data as needed.
• Acknowledge customer orders received by email and process them.
• Manage customer-supplied equipment and enter lead times/POs in CRM.
• Handle email monitoring and communication with customers.
• Process project changes and final invoicing with finance.

Skills

Sales order processing

Data accuracy

Customer communication

Vendor negotiation

Procurement coordination

Tools

ConnectWise

Job description

Internal Sales Executive (ISE)

Brief Overview of Role: To provide high-quality operational support to an Audio-Visual Integrators customers and internal business functions. Owner of the internal sales process, ensuring orders are delivered within agreed timescales. This role is office-based and applicants need to live within a short commute of my client's Maidenhead offices.

Internal Sales Executive Accountabilities Include:

Sales Support Activities:

• BTO Participant - create and process sales orders in alignment with the Sales predicted Forecast figures within scorecard timeframes on ConnectWise.
• Check data accuracy in ConnectWise orders and invoices.
• Ensure sales targets are met and report any deviations.
• Expedite requests for rush orders and alter sales orders and shipping data as needed.
• Acknowledge customer orders that have been emailed and process them accordingly.
• Managing customer-supplied equipment, ensuring lead times and PO numbers are entered on the CRM System
• Email monitoring
• Processing project changes
• Upon project completion, check the accuracy of project finances and initiate the invoice for finance. Manage part invoicing, liaising with the Project Manager and Finance
• Answer phone calls from customers and respond to emails the same day, and out of office cover for Sales.
• Answer the reception phone
• Undertaking any other ad-hoc duties as assigned.
• Report unusual activity to the team manager.
• Attend product awareness sessions and participate in product and industry training
• QMS and Quality Policy awareness and development.

Procurement:

• Responsible to source, negotiate & purchase materials from both UK and overseas vendors.
• Compare and evaluate offers from vendors. Evaluate vendors’ quotations to ensure that they are in line with the technical & commercial specification required for the project.
• Negotiate extended credit terms and costs from vendors.
• Track orders and liaise with vendors to ensure timely delivery to deadlines.
• Review the quality of purchased products.
• Enter order details (e.g., vendor qty, prices) into the internal database.
• Maintain updated records of purchased products and delivery information.
• Advise Internal and external teams on issues regarding purchasing terms & conditions.
• In charge of daily operational purchasing needs such as planning, issuing & following up on Purchase Orders, delivery, and shipment schedules.
• Resolve supply, quality, service, and invoicing issues with vendors.
• Evaluate Supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements & expectations.
• Coordinate with the Warehouse in proper storage of procured equipment.
• Responsible for implementing internal procurement strategies to cater to high delivery & short lead time requirements.
• Negotiate and Organise Returns where required.
• Create & maintain good relationships with key suppliers to ensure merchandise is high quality & delivered on time.

Critical Success Factors:

• Achieving High levels of customer satisfaction.
• Demonstrations of ownership of problems.
• Delivering projects within agreed timescales.
• Comply with departmental processes and procedures