Internal Sales Executive

Orac; Horsham; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Hybrid working

25 days holiday + bank holidays

Colleague discount

Onboarding in Belgium

Job summary

Orac in Horsham, UK is seeking a proactive sales assistant for a permanent full-time role (Mon-Fri) to find new customers, follow up leads and help build a healthy sales pipeline. Hybrid working with the Horsham office as base.

You'll make outbound calls to decorators and designers, qualify inbound leads, spot cross-sales, support sample requests and keep Salesforce and SAP up to date. A bachelor’s degree and first experience in call-centre or sales are preferred. Onboarding week in Belgium.

Qualifications

• Bachelor's degree in business/marketing or related field.
• Experience in outbound or inbound calling environment (call centre, telesales, etc.).
• Digital confidence with databases, online tools and CRM; CRM experience is a plus.
• Strong organisational and time-management skills; adaptable to changing priorities.
• Eagerness to learn and an interest in interior design.

Responsibilities

• Make outbound calls to decorators, interior designers, architects, contractors and distributors (≈20 calls/day).
• Follow up on inbound leads and campaign responses; qualify them and create sales opportunities.
• Spot cross-selling and up-selling opportunities with existing customers.
• Support customers with sample requests and first orders.
• Keep Salesforce and SAP accurate: log calls, update contacts and track opportunities.
• Collaborate with UK sales team and Customer Experience colleagues to grow the pipeline.

Skills

Outbound calls

Inbound calls

Lead generation

CRM experience

Customer service

Sales pipeline

Education

Bachelor's degree in business/marketing

Tools

Salesforce

SAP

Job description

Horsham (UK) - Permanent - Full Time, Monday to Friday

Are you a people person with some call centre, telesales or customer service experience, looking for your next step in sales? Perfect! Our UK sales team in Horsham is looking for a key player to find new customers, follow up on leads and help build a healthy sales pipeline.

About Orac

At Orac, we don't see walls as surfaces. We see them as blank canvases. What we create is not decoration, but the elements that define how a space feels. For over 50 years, we've been refining that craft. Combining tradition with innovation and design thinking with industrial precision.

We work with people who care about detail. Because detail is never just a detail: it's what makes something feel right.

Curious how we think and work?

What You’ll Own

• Making outbound calls to decorators, interior designers, architects, contractors and distributors, with a target of around 20 successful calls a day.
• Following up on inbound leads and campaign responses, qualifying them and turning them into sales opportunities or appointments for our field sales colleagues.
• Spotting cross-selling and up-selling opportunities with existing customers, and reconnecting with customers who have gone quiet.
• Supporting customers with sample requests and first orders.
• Keeping Salesforce and SAP accurate: logging calls, updating contact details and tracking every opportunity.
• Working closely with the UK sales team and our Customer Experience colleagues to keep the pipeline growing.

What Success Looks Like

• Within 30 days, you've completed your product and systems training, you're working through lead lists and you're hitting your daily call target.
• Within 60 days, you're qualifying leads with confidence, you understand how projects and our routes to market work, and you're spotting opportunities early.
• At 90 days, you've attended your onboarding week at our headquarters in Belgium. You're fully independent, consistently reaching your targets for calls, qualified leads and CRM updates, and the UK sales team sees you as a reliable partner.

What You Bring

• A bachelor's degree, ideally in business, marketing or a related field.
• First experience in an outbound or inbound calling environment, such as a call centre, telesales, lead generation or customer service team.
• You enjoy picking up the phone, you listen well, and you stay calm and positive, even when a call doesn't go your way.
• Digital confidence: you're at ease with databases,online tools and AI. Any CRM experience is a plus.
• Strong organisation and time management, and the flexibility to adapt when priorities or lead sources change.
• Eagerness to learn, and a curiosity for interior design.

Not sure you tick every box? If this role feels right to you and you recognise yourself in the way we work, we'd still like to hear from you.

What Makes This Role Worth It

• £27,000 to £30,000 basic salary, plus a performance bonus.
• Hybrid working, with our office in Horsham as your base.
• 25 days of holiday plus bank holidays.
• Health insurance.
• Hands-on training from day one, including an onboarding week at our headquarters in Belgium.
• Colleague discount. We know you'll love interior design, that's why you can start using our colleague discount from day one.

At Orac , passion, inspiration and loyalty are more than words. They shape the way we work together. We offer a dynamic, stable environment where your commercial impact is seen and rewarded. We look forward to welcoming you in the team!

If that sounds like you, you'll feel at home here.

Looking forward to your application.

After submitting your CV, you can expect feedback within one week

Our process: a Teams call, a short assessment, and a face-to-face meeting with the team in Horsham.