Internal Sales Executive

Osborne Appointments; Elstree; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

23+8 holidays

Pension – 2% Employer / 3% Employee

Life Insurance – 2 x Salary after 6个月’

Job summary

Osborne Appointments is seeking an Internal Sales Representative for a UK-based role in Elstree/Borehamwood. The role involves handling inbound enquiries, outbound outreach, qualifying opportunities, and converting leads into sales across skincare technology and service offerings.

The ideal candidate has a confident telephone manner, strong customer focus and a track record of meeting sales targets. Office-based role with 3–4 days per week, offering salary plus commission.

Qualifications

• Experience in telesales, inside sales, sales support, business development or customer service (Essential).
• Proven telephone sales experience, inbound and outbound (Essential).
• Experience qualifying leads, managing pipelines and converting opportunities (Essential).
• Excellent communication, negotiation and relationship-building skills (Essential).
• Confident telephone manner with strong objection-handling and closing skills (Essential).
• Strong organisation and ability to manage competing priorities (Essential).
• Experience with CRM/ERP systems and Microsoft Office (Essential).

Responsibilities

• Handle and qualify inbound sales enquiries by telephone, email and online channels.
• Conduct outbound calls to generate opportunities, follow up leads, quotations and dormant accounts.
• Identify customer needs and recommend suitable products and services.
• Convert qualified leads into sales, including products, accessories, service plans and warranties.
• Build strong customer relationships, handle objections and provide excellent service.
• Arrange call-backs, demonstrations and appointments, referring larger opportunities to the appropriate sales consultant.
• Maintain accurate CRM records, manage pipelines and ensure timely follow-up.
• Support sales consultants with lead management, appointments and sales administration.
• Liaise with Sales, Customer Service, Technical Support, Operations, Finance and Marketing to meet customer requirements.
• Work towards individual and team sales targets, monitoring activity, conversion and pipeline performance.
• Provide sales reporting and feedback on customer needs, objections and market opportunities.
• Support sales campaigns, product launches and wider commercial initiatives.

Tools

Dynamics CRM

MS Office

Job description

OA are recruiting for an Internal Sales Representative to join our client’s growing team.

Our client is a leading provider of professional skincare technology, treatment systems and skincare products to salons, spas and aesthetic clinics.

We are looking for a confident and commercially focused Sales Executive to support the growth of the UK sales function. You will manage inbound enquiries, conduct outbound sales activity, qualify opportunities and convert leads into sales across a range of products and services.

The successful candidate will have a confident telephone manner, strong customer focus and the ability to identify needs, overcome objections and achieve individual and team sales targets.

Location: Elstree, Borehamwood

Hours: 3-4days a week. Office-based.

Salary: £30,000-£35,000 + commission (pro rata for part-time)

Internal Sales Representative Benefits

• 23+8 holidays (3 mandatory over Xmas period)
• Pension – 2% Employer / 3% Employee
• Life Insurance – 2 x Salary after 6 months’ service

Internal Sales Representative Key Responsibilities

• Handle and qualify inbound sales enquiries by telephone, email and online channels.
• Conduct outbound calls to generate opportunities, follow up leads, quotations and dormant accounts.
• Identify customer needs and recommend suitable products and services.
• Convert qualified leads into sales, including products, accessories, service plans and warranties.
• Build strong customer relationships, handle objections and provide excellent service.
• Arrange call-backs, demonstrations and appointments, referring larger opportunities to the appropriate sales consultant.
• Maintain accurate CRM records, manage pipelines and ensure timely follow-up.
• Support sales consultants with lead management, appointments and sales administration.
• Liaise with Sales, Customer Service, Technical Support, Operations, Finance and Marketing to meet customer requirements.
• Work towards individual and team sales targets, monitoring activity, conversion and pipeline performance.
• Provide sales reporting and feedback on customer needs, objections and market opportunities.
• Support sales campaigns, product launches and wider commercial initiatives.

Internal Sales Representative Skills & Experience

• Previous experience in telesales, inside sales, sales support, business development or customer service (Essential).
• Proven telephone sales experience, including inbound and outbound activity (Essential).
• Experience qualifying leads, managing pipelines and converting opportunities (Essential).
• Excellent communication, negotiation and relationship-building skills (Essential).
• Confident telephone manner with strong objection-handling and closing skills (Essential).
• Strong organisation, administration and ability to manage competing priorities (Essential).
• Experience using CRM/ERP systems and Microsoft Office (Essential).
• Target-driven, proactive and commercially aware (Essential).
• Experience in beauty, aesthetics, skincare, wellness or medical devices (Desirable).
• Experience selling professional treatment systems, devices, skincare or related services (Desirable).
• Knowledge of service plans, warranties, customer retention or field sales support (Desirable).
• Experience with Dynamics CRM or similar systems (Desirable).
• Professional, confident, friendly and customer-focused.
• Resilient, tenacious and motivated by achieving targets.
• Organised, reliable and detail-oriented.
• Quick-thinking, adaptable and comfortable working at pace.
• Collaborative while able to work independently.