Internal Sales & Customer Service Advisor

ACS Staffing Solutions; Northampton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Monthly KPI bonus

Development opportunities

Full-time, permanent position

Job summary

ACS Staffing Solutions is hiring an Internal Sales & Customer Service Advisor in Northampton to support customers from enquiry to order fulfilment. You will blend excellent service with proactive sales, upselling where appropriate and developing existing accounts.

You will work Monday to Friday in a full-time role, with KPI-based bonuses and a clear path to grow within the business. A customer-focused, team-driven environment awaits.

Qualifications

• Experience in customer service, internal sales or account management.
• Confident communication with customers by phone, email and online.
• Commercial awareness to spot sales opportunities.
• Proactive, positive and customer-focused approach.
• Organised with strong attention to detail.
• Comfortable working toward KPIs and sales targets.
• Able to juggle multiple priorities in a busy environment.
• Confident using Microsoft Office and CRM systems.
• Strong team player who collaborates effectively.

Responsibilities

• Respond to customer enquiries via telephone, email and live chat.
• Provide product advice, quotations and pricing information.
• Convert enquiries and quotations into confirmed sales.
• Identify opportunities to upsell and cross-sell products and services.
• Generate and follow up sales leads to maximise conversion.
• Build strong relationships with new and existing customers.
• Support the onboarding of new customer accounts.
• Assist the Key Account Manager with account development and customer care.
• Process customer orders accurately and efficiently.
• Monitor backorders and update customers on availability and delivery.
• Maintain accurate customer records and sales activity within the CRM.
• Liaise with Purchasing and Operations to resolve stock, delivery and order queries.
• Maintain strong product knowledge and stay up to date with company products and services.
• Contribute to wider sales and customer service initiatives.

Skills

Customer service

Internal sales

Account management

Communication

Sales opportunities

KPI driven

Attention to detail

Multitasking

CRM & Office

Job description

Internal Sales & Customer Service Advisor

Location: Northampton
Salary: Up to £30,000 per annum + KPI Performance-Based Bonus
Hours: Monday - Friday
Job Type: Full-time, Permanent

We are currently recruiting for an Internal Sales & Customer Service Advisor to join a well-established and growing business based in Northampton.

As an Internal Sales & Customer Service Advisor, you will be a key point of contact for customers, supporting them from their initial enquiry through to order fulfilment.

You will combine excellent customer service with a proactive sales approach, identifying opportunities to upsell, cross-sell and develop existing customer accounts.

Key Responsibilities

• Respond to customer enquiries via telephone, email and live chat.
• Provide professional product advice, quotations and pricing information.
• Convert enquiries and quotations into confirmed sales.
• Identify opportunities to upsell and cross-sell products and services.
• Generate and follow up sales leads to maximise conversion.
• Build strong relationships with new and existing customers.
• Support the onboarding of new customer accounts.
• Assist the Key Account Manager with account development and customer care.
• Process customer orders accurately and efficiently.
• Monitor backorders and keep customers updated on availability and delivery.
• Maintain accurate customer records and sales activity within the CRM.
• Liaise with Purchasing and Operations to resolve stock, delivery and order queries.
• Maintain strong product knowledge and stay up to date with company products and services.
• Contribute to wider sales and customer service initiatives.

About You

We are looking for someone who is:

• Experienced within customer service, internal sales or account management.
• Confident communicating with customers by telephone, email and online.
• Commercially aware with the ability to identify sales opportunities.
• Proactive, positive and customer-focused.
• Organised with excellent attention to detail.
• Comfortable working towards KPIs and sales targets.
• Able to manage multiple priorities within a busy environment.
• Confident using Microsoft Office and CRM systems.
• A strong team player who enjoys working collaboratively.

What's on Offer?

• Salary up to £30,000 per annum
• Monthly KPI performance-based bonus scheme
• Monday - Friday
• Full-time, permanent position
• Opportunity to develop within a growing business
• Customer-focused and commercially driven working environment