Internal Sales Coordinator Macfarlane Group UK Ltd

Macfarlane Group UK Ltd; Newcastle upon Tyne; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Flexible benefits

Wellbeing program

Training & development

Employee discounts

Job summary

Macfarlane Packaging in Newcastle upon Tyne is seeking an Internal Sales Coordinator to support our Newcastle team. You will be the first point of contact for customer accounts, manage enquiries, process orders, and keep CRM records up to date using MS Dynamics.

Working with Sales Executives, purchasing, and logistics, you will drive order progression, revive lapsed accounts, and help grow sales through proactive service and up-selling.

Qualifications

• 12 months’ experience in a sales coordination/administration role
• Experience handling customer enquiries and outbound calls in a phone-based environment
• Excellent communication and relationship-building skills
• Strong organisational abilities and attention to detail
• Proficiency with Microsoft Office and CRM systems (Dynamics advantageous)
• Familiarity with packaging/distribution sector is a plus

Responsibilities

• Support sales growth by managing and streamlining order progression and customer communications
• Use CRM (MS Dynamics) to track leads, update customer records, and monitor activity
• Proactively contact lapsed/underutilised accounts to unlock up-selling opportunities
• Collaborate with Sales Executives, purchasing and logistics to ensure timely order fulfilment
• Handle customer enquiries and process orders with accuracy

Skills

CRM experience

MS Office

Customer service

Organisational skills

Communication skills

MS Dynamics experience

Packaging knowledge

Tools

MS Dynamics

Job description

Internal Sales Coordinator – The Waterfront Newburn Riverside, Newcastle Upon Tyne

Join a market leader and support our dynamic sales team

• Salary: Up to £30,000 basic (depending on experience) + bonuses/OTE
• Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
• Hours: 37.5 per week, Monday-Friday
• Sector: Packaging Distributionsales

Unpack a rewarding sales career with Macfarlane Packaging

At Macfarlane Packaging, we’re in the business of protecting what matters – our people, our customers, and the planet. We’re equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. If you’re eager to support a top-performing team and develop your skills in sales administration, read on…

The Internal Sales Coordinator Role

As a Sales Coordinator working within our Newcastle team, you’ll play a pivotal role in underpinning our sales success. You’ll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you’ll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You’ll Be Doing

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up‑selling and cross‑selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

What We’re Looking For

You’ll be an organised and proactive professional with a knack for sales support. We’re looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top-notch. Specifically, we’d love to see:

• Minimum of 12 months’ experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast‑paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Why Choose Macfarlane?

We reward your contribution with a competitive salary and a benefits package designed to enhance your work‑life balance, including:

• 25 days holiday (rising to 27 with service) + bank holidays
• Flexible benefits, including enhanced pension and life assurance
• Wellbeing and employee assistance programs
• Extensive training and career development opportunities
• Employee discounts, volunteering days, and more!

Shape Your Future with Us

At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you’re expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

Wewelcomeandencourageapplicationsfrompeopleofallbackgroundsirrespectiveofyourage,gender,disability,race,nationality,ethnicity,genderidentity,religion,orsexualorientation.Shouldyourequireanyspecificsupportoradjustmentsduringtherecruitmentprocess, pleaseemailourrecruitmentteamdirectly.

No recruitment agencies, please.