Internal Sales Coordinator

Macfarlane Packaging; Newcastle upon Tyne; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

27 days with service

Bank holidays

Flexible benefits

Pension & Life Assurance

Job summary

Macfarlane Packaging is seeking an Internal Sales Coordinator at The Waterfront Newburn Riverside, Newcastle Upon Tyne. You will support a high-performing sales team by handling enquiries, processing orders and reviving lapsed accounts to drive order progression.

You’ll work with Sales Executives, use MS Dynamics CRM and Microsoft Office to track leads and customer records, and ensure timely order fulfilment.

Qualifications

• 12 months’ experience in a sales coordination/administration or support role.
• Experience handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with keen eye for detail and the ability to multitask in a fast-paced setting.
• Proficiency in Microsoft Office; experience with CRM systems (MS Dynamics advantageous).

Responsibilities

• Support sales growth by managing and streamlining order progression and customer communications.
• Use CRM (MS Dynamics) to track leads, update records, and monitor sales activity.
• Proactively contact lapsed or underutilised accounts to unlock up-selling and cross-selling opportunities.
• Collaborate with Sales Executives, purchasing, and logistics to ensure timely order fulfilment.
• Handle customer enquiries and process orders with precision to maintain service excellence.

Skills

CRM systems

Outbound calls

Organisational skills

Customer service

Tools

MS Dynamics

Job description

Internal Sales Coordinator - The Waterfront Newburn Riverside, Newcastle Upon Tyne

Join a market leader and support our dynamic sales team

• Salary: Up to £30,000 basic (depending on experience) + bonuses/OTE
• Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme

Unpack a rewarding sales career with Macfarlane Packaging

At Macfarlane Packaging, we’re in the business of protecting what matters - our people, our customers, and the planet. We’re equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. If you’re eager to support a top-performing team and develop your skills in sales administration, read on…

As a Sales Coordinator working within our Newcastle team, you’ll play a pivotal role in underpinning our sales success. You’ll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you’ll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You’ll Be Doing

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

What We’re Looking For

You’ll be an organised and proactive professional with a knack for sales support. We’re looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top-notch. Specifically, we’d love to see:

• Minimum of 12 months’ experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Why Choose Macfarlane?

• 25 days holiday (rising to 27 with service) + bank holidays
• Flexible benefits, including enhanced pension and life assurance
• Wellbeing and employee assistance programs
• Extensive training and career development opportunities
• Employee discounts, volunteering days, and more!

Shape Your Future with Us

At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you’re expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.