Internal Sales Coordinator - Export

Redline Group Ltd; England; On-site; GBP 26,000 - 32,000; Full time

Job summary

Redline Group Ltd. is seeking an Internal Sales Coordinator in Swindon to support customers across international markets. You will handle enquiries, quotations and orders, ensuring accurate processing and timely communication.

The role requires strong communication, organisation and numeracy skills, with experience using CRM and MS Office in a fast-paced office environment.

Qualifications

• Experience in a sales administration, sales support, customer service or order processing role.
• Strong written and verbal communication skills.
• Excellent organisational skills and the ability to manage multiple enquiries and priorities.
• Strong attention to detail and the ability to process orders accurately.
• Good numerical skills with pricing, margins and currency conversions.
• Competent IT skills, including Microsoft Office and CRM experience.
• A proactive, customer-focused approach with the ability to work independently in a busy office.

Responsibilities

• Manage customer enquiries, providing prompt and professional responses by email and telephone.
• Prepare, issue and follow up on customer quotations, helping to convert opportunities into orders.
• Process sales orders accurately and efficiently, including order acknowledgements and purchase order checks.
• Manage customer accounts and pricing information using internal CRM and sales administration systems.
• Coordinate international shipments with warehouses and external courier partners.
• Monitor order progress and communicate delivery updates to customers.
• Proactively manage customer expectations, highlighting potential delays and helping to minimise disruption.
• Maintain accurate customer records and ensure all relevant export documentation is completed correctly.
• Work closely with regional sales colleagues and the wider team to support sales objectives.
• Manage a varied, high-volume workload while maintaining excellent customer service standards.

Skills

Sales administration

Customer service

Communication skills

Multi-tasking

Attention to detail

Numerical skills

CRM experience

Microsoft Office

Tools

CRM

Microsoft Office

Job description

Internal Sales Coordinator

Location: Swindon, Wiltshire

An established international business is looking to recruit an Internal Sales Coordinator to join its busy customer support and sales administration team.

This is an office-based role supporting customers across international markets. You will work closely with regional sales colleagues and the wider internal sales team, managing customer enquiries, quotations and orders to ensure a smooth and efficient service.

The position would suit someone with experience in sales administration, customer service or order processing who enjoys working in a fast‑paced environment. You will need to be organised, proactive and comfortable managing multiple priorities, with strong communication skills and a genuine focus on customer satisfaction.

Main Responsibilities of the Internal Sales Coordinator (Swindon):

• Manage customer enquiries, providing prompt and professional responses by email and telephone.
• Prepare, issue and follow up on customer quotations, helping to convert opportunities into orders.
• Process sales orders accurately and efficiently, including order acknowledgements and purchase order checks.
• Manage customer accounts and pricing information using internal CRM and sales administration systems.
• Coordinate international shipments with warehouses and external courier partners.
• Monitor order progress and communicate delivery updates to customers.
• Proactively manage customer expectations, highlighting potential delays and helping to minimise disruption.
• Maintain accurate customer records and ensure all relevant export documentation is completed correctly.
• Work closely with regional sales colleagues and the wider team to support sales objectives.
• Manage a varied, high-volume workload while maintaining excellent customer service standards.

Requirements of the Internal Sales Coordinator (Swindon):

• Experience in a sales administration, sales support, customer service, order processing or similar administrative role.
• Strong written and verbal communication skills, with confidence dealing directly with customers.
• Excellent organisational skills and the ability to manage multiple enquiries and competing priorities.
• Strong attention to detail and the ability to process orders and customer information accurately.
• Good numerical skills, including the confidence to work with pricing, margins and currency conversions.
• Competent IT skills, including Microsoft Office and experience using CRM or similar business systems.
• A proactive, customer‑focused approach with the ability to work independently and collaboratively.
• The ability to work effectively in a busy, fast‑moving office environment.

Desirable:

• French language skills, particularly written French.
• Italian language skills.
• Experience working with international customers or supporting export sales.
• Knowledge of export documentation, Incoterms or international shipping processes.
• Previous experience within a B2B, distribution, manufacturing or technical products environment.

The successful candidate will receive structured training and have the opportunity to develop within an established sales function, with potential progression into new business, regional sales or management positions.