Global Internal Sales & Support Coordinator

Redline Group Ltd; Swindon; On-site; GBP 23,000 - 31,000; Full time

Job summary

Redline Group Ltd is seeking an Internal Sales Coordinator to join its Swindon-based team. You will manage customer enquiries, quotations and orders, supporting international customers and collaborating with regional sales colleagues.

You will be organised, proactive and comfortable handling multiple priorities in a fast-paced office, with a strong focus on customer satisfaction and accurate CRM record-keeping.

Qualifications

• Experience in sales administration, sales support or order processing.
• Strong written and verbal communication skills.
• Excellent organisational skills with multi-enquiry management.
• Attention to detail with accurate order processing.
• Good numerical skills for pricing and currency handling.
• Proactive, customer-focused and able to work independently.
• Ability to work in a busy, fast-moving office.

Responsibilities

• Manage customer enquiries, providing prompt and professional responses by email and telephone.
• Prepare, issue and follow up on customer quotations, helping to convert opportunities into orders.
• Process sales orders accurately and efficiently, including order acknowledgements and purchase order checks.
• Manage customer accounts and pricing information using internal CRM and sales administration systems.
• Coordinate international shipments with warehouses and external courier partners.
• Monitor order progress and communicate delivery updates to customers.
• Proactively manage customer expectations, highlighting potential delays and helping to minimise disruption.
• Maintain accurate customer records and ensure all relevant export documentation is completed correctly.
• Work closely with regional sales colleagues and the wider team to support sales objectives.
• Manage a varied, high-volume workload while maintaining excellent customer service standards.

Skills

Strong communication skills

Organisational skills

Attention to detail

Numerical skills

IT literacy (MS Office, CRM)

Proactive attitude

Ability to work in fast-paced env

Team collaboration

Tools

CRM software

Microsoft Office

Job description

Redline Group Ltd is seeking an Internal Sales Coordinator to join its Swindon-based team. You will manage customer enquiries, quotations and orders, supporting international customers and collaborating with regional sales colleagues.

You will be organised, proactive and comfortable handling multiple priorities in a fast-paced office, with a strong focus on customer satisfaction and accurate CRM record-keeping.