Internal Sales Coordinator - Export

Redline Group Ltd; Swindon; On-site; GBP 23,000 - 31,000; Full time

Job summary

Redline Group Ltd is seeking an Internal Sales Coordinator to join its Swindon-based team. You will manage customer enquiries, quotations and orders, supporting international customers and collaborating with regional sales colleagues.

You will be organised, proactive and comfortable handling multiple priorities in a fast-paced office, with a strong focus on customer satisfaction and accurate CRM record-keeping.

Qualifications

• Experience in sales administration, sales support or order processing.
• Strong written and verbal communication skills.
• Excellent organisational skills with multi-enquiry management.
• Attention to detail with accurate order processing.
• Good numerical skills for pricing and currency handling.
• Proactive, customer-focused and able to work independently.
• Ability to work in a busy, fast-moving office.

Responsibilities

• Manage customer enquiries, providing prompt and professional responses by email and telephone.
• Prepare, issue and follow up on customer quotations, helping to convert opportunities into orders.
• Process sales orders accurately and efficiently, including order acknowledgements and purchase order checks.
• Manage customer accounts and pricing information using internal CRM and sales administration systems.
• Coordinate international shipments with warehouses and external courier partners.
• Monitor order progress and communicate delivery updates to customers.
• Proactively manage customer expectations, highlighting potential delays and helping to minimise disruption.
• Maintain accurate customer records and ensure all relevant export documentation is completed correctly.
• Work closely with regional sales colleagues and the wider team to support sales objectives.
• Manage a varied, high-volume workload while maintaining excellent customer service standards.

Skills

Strong communication skills

Organisational skills

Attention to detail

Numerical skills

IT literacy (MS Office, CRM)

Proactive attitude

Ability to work in fast-paced env

Team collaboration

Tools

CRM software

Microsoft Office

Job description

Internal Sales Coordinator

Location: Swindon, Wiltshire

An established international business is looking to recruit an Internal Sales Coordinator to join its busy customer support and sales administration team.

This is an office-based role supporting customers across international markets.You will work closely with regional sales colleagues and the wider internal sales team, managing customer enquiries, quotations and orders to ensure a smooth and efficient service.

The position would suit someone with experience in sales administration, customer service or order processing who enjoys working in a fast-paced environment.You will need to be organised, proactive and comfortable managing multiple priorities, with strong communication skills and a genuine focus on customer satisfaction.

Main Responsibilities of the Internal Sales Coordinator (Swindon):

• Manage customer enquiries, providing prompt and professional responses by email and telephone.
• Prepare, issue and follow up on customer quotations, helping to convert opportunities into orders.
• Process sales orders accurately and efficiently, including order acknowledgements and purchase order checks.
• Manage customer accounts and pricing information using internal CRM and sales administration systems.
• Coordinate international shipments with warehouses and external courier partners.
• Monitor order progress and communicate delivery updates to customers.
• Proactively manage customer expectations, highlighting potential delays and helping to minimise disruption.
• Maintain accurate customer records and ensure all relevant export documentation is completed correctly.
• Work closely with regional sales colleagues and the wider team to support sales objectives.
• Manage a varied, high-volume workload while maintaining excellent customer service standards.

Requirements of the Internal Sales Coordinator (Swindon):

• Experience in a sales administration, sales support, customer service, order processing or similar administrative role.
• Strong written and verbal communication skills, with confidence dealing directly with customers.
• Excellent organisational skills and the ability to manage multiple enquiries and competing priorities.
• Strong attention to detail and the ability to process orders and customer information accurately.
• Good numerical skills, including the confidence to work with pricing, margins and currency conversions.
• Competent IT skills, including Microsoft Office and experience using CRM or similar business systems.
• A proactive, customer-focused approach with the ability to work independently and collaboratively.
• The ability to work effectively in a busy, fast-moving office environment.

Desirable:

• French language skills, particularly written French.
• Italian language skills.
• Experience working with international customers or supporting export sales.
• Knowledge of export documentation, Incoterms or international shipping processes.
• Previous experience within a B2B, distribution, manufacturing or technical products environment.

The successful candidate will receive structured training and have the opportunity to develop within an established sales function, with potential progression into new business, regional sales or management positions.