Internal Sales Coordinator

Brook Street; Swansea; Vor Ort; GBP 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Pension scheme

25 days holiday + bank holidays

Training & development opportunities

Zusammenfassung

You will handle quotations, SAP-generated invoices, and liaise with suppliers to meet delivery timelines while maintaining high service levels and strong customer focus. The ideal candidate has excellent communication skills and a proactive, multi-tasking mindset.

Qualifikationen

• Experience in sales support or customer-facing roles.
• Able to manage multiple priorities and meet deadlines.
• Strong attention to detail and proactive problem-solving.

Aufgaben

• Support external sales team with accounts, enquiries, and lead follow-ups
• Manage full sales order process
• Liaise with suppliers and factories for timely fulfilment
• Be the main contact for customer queries on orders, deliveries, and availability
• Handle complaints and raise Non-Conformance Reports when needed
• Prepare quotations and ensure approvals before release
• Generate delivery notes and invoices in SAP; assist export/shipping paperwork
• Keep customer records and portals up to date

Kenntnisse

Communication

Organisation

Excel

Customer focus

Tools

SAP

Jobbeschreibung

Internal Sales Coordinator Location: Swansea (Office-based)

Are you the kind of person who enjoys getting things right-then helping make sure they happen on time? We're looking for an experienced, organised Internal Sales Coordinator to join a very happy and established company in Swansea. In this key role, you'll be the friendly "hub" between the customers, the external sales team, and internal departments-keeping orders moving smoothly and service levels high.

What you'll be doing:

• Supporting the external sales team with customer accounts, enquiries, and lead follow-ups
• Managing the full sales order process
• Liaising with suppliers and factories to help ensure timely fulfilment
• Being the main contact for customer queries-updating customers on orders, deliveries, and product availability
• Handling complaints professionally and raising Non-Conformance Reports when needed
• Preparing quotations and ensuring they're approved before release
• Generating delivery notes and invoices in SAP, plus supporting export/shipping paperwork
• Keeping customer records and portals up to date

What you'll bring:

• Excellent communication and organisational skills, with strong attention to detail
• Confident Microsoft Office skills (especially Excel)
• A proactive, solutions-focused attitude and the ability to manage multiple priorities
• A professional, customer-focused approach with experience in a sales support/internal sales or customer focused role

Additional information:

Competitive salary, pension scheme, 25 days holiday + bank holidays, and training & development opportunities.