Internal Sales Coordinator

Macfarlane Group Plc; Broughton; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Flexible benefits

Job summary

Macfarlane Packaging in the United Kingdom is recruiting a Sales Coordinator at Heywood Distribution Park to support the sales team and drive order progression. You will act as the first point of contact for customer accounts, process orders, and revive lapsed accounts, collaborating with Sales Executives and logistics to ensure timely fulfilment.

The role requires at least 12 months in a sales coordination or similar role, strong communication, and proficiency with Microsoft Office and CRM

Qualifications

• Minimum of 12 months' experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Familiarity with CRM systems, preferably Microsoft Dynamics.

Responsibilities

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

Skills

Sales coordination

Customer service

CRM systems

MS Office

Outbound calls

Tools

Microsoft Dynamics

MS Office Suite

Job description

first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you'll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You'll Be Doing

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up‑selling and cross‑selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

What We're Looking For

You’ll be an organized and proactive professional with a knack for sales support. We're looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top‑notch.

• Minimum of 12 months' experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship‑building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast‑paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Why Choose Macfarlane

We reward your contribution with a competitive salary and a benefits package designed to enhance your work‑life balance, including:

• 25 days holiday (rising to 27 with service) + bank holidays
• Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme

Sales Coordinator - Heywood Distribution Park

Join a market leader and support our dynamic sales team

Salary: £30,000 basic (depending on experience) + bonuses/OTE Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme

Hours: 37.5 per week, Monday-Friday

Sector: Packaging Distribution

Unpack a rewarding sales career with Macfarlane Packaging

At Macfarlane Packaging, we're in the business of protecting what matters - our people, our customers, and the planet.

We're equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming.

With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results‑driven environment.

If you're eager to support a top-performing team and develop your skills in sales administration, read on Your Role: Sales Coordinator

Your Role: Sales Coordinator

As a Sales Coordinator, you'll play a pivotal role in underpinning our sales success. You'll be the