Internal Sales Coordinator

Macfarlane Packaging; Heywood; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Enhanced pension

Life assurance

Wellbeing programs

Job summary

Macfarlane Packaging seeks a Sales Coordinator at Heywood Distribution Park to underpin our sales success. You’ll be the first contact for customer accounts, manage inquiries, and process orders with precision while supporting Sales Executives, purchasing, and logistics for timely fulfilment.

You’ll join a team focused on delivering exceptional service in a fast-paced environment, with 37.5 hours weekly and a salary of £30,000 plus bonuses/OTE and flexible benefits.

Qualifications

• 12 months’ experience in a sales coordination/administration/support role.
• Proven track record in handling customer enquiries and outbound calls.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Responsibilities

• Managing and streamlining order progression and customer communications.
• Using CRM to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed accounts to unlock upsell and cross-sell opportunities.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

Skills

CRM systems

Microsoft Office

Outbound calls

Tools

MS Dynamics

Job description

Sales Coordinator – Heywood Distribution Park

• Salary: £30,000 basic (depending on experience) + bonuses/OTE
• Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
• Sector: Packaging Distribution

Sales Coordinator – Heywood Distribution Park

Join a market leader and support our dynamic sales team

• Salary: £30,000 basic (depending on experience) + bonuses/OTE
• Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
• Hours: 37.5 per week, Monday-Friday
• Sector: Packaging Distribution

Unpack a rewarding sales career with Macfarlane Packaging

At Macfarlane Packaging, we’re in the business of protecting what matters – our people, our customers, and the planet. We’re equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. If you’re eager to support a top-performing team and develop your skills in sales administration, read on…

Your Role: Sales Coordinator

As a Sales Coordinator, you’ll play a pivotal role in underpinning our sales success. You’ll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you’ll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You’ll Be Doing

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up‑selling and cross‑selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

What We’re Looking For

• Minimum of 12 months’ experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast‑paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Why Choose Macfarlane?

• 25 days holiday (rising to 27 with service) + bank holidays
• Flexible benefits, including enhanced pension and life assurance
• Wellbeing and employee assistance programs
• Extensive training and career development opportunities
• Employee discounts, volunteering days, and more!

Shape Your Future with Us

At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you’re expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

Ready to Take Your Sales Career to the Next Level?

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.