Internal Sales Co-ordinator

Yolk Recruitment; Blackwood; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Holiday: Xmas shutdown

Private healthcare

Profit share scheme

Job summary

Yolk Recruitment is seeking an Internal Sales Account Manager for a fully onsite role in Blackwood. You will manage day-to-day customer requirements, build strong relationships and drive growth across accounts.

You will collaborate with Procurement, Warehouse and Operations to ensure accurate orders and timely delivery, while identifying opportunities to expand key accounts and improve margins.

Qualifications

• Experience in account management, internal sales or a commercially focused customer-facing role.
• Strong communication skills and ability to build relationships at all levels.
• Good commercial awareness with understanding of quotations, pricing, costs and margins.
• Organised and proactive with ability to manage multiple customer requirements.
• Familiarity with business systems such as CRM or ERP software; Sage 200 is a plus.

Responsibilities

• Build and develop strong customer relationships and be a trusted point of contact.
• Manage enquiries, quotations and sales orders from initiation to delivery.
• Coordinate with Procurement and Warehouse to meet service and delivery expectations.
• Identify opportunities for growth and increased margins within accounts.
• Keep customers informed with accurate performance information and regular reviews.

Skills

Account management

Internal sales

Customer service

Communication skills

Commercial awareness

CRM/ERP software

Tools

Sage 200

CRM software

Job description

Internal Sales Account Manager

Location: Blackwood
Working Pattern: Fully onsite

Are you a commercially minded Account Manager who enjoys building strong customer relationships and seeing an enquiry through from quotation to delivery?

We're looking for an Internal Sales Account Manager to join a supportive and collaborative team. You'll be at the heart of our customer relationships, working across the business to deliver an excellent service while identifying opportunities to develop accounts and drive profitable growth.

This is what you'll be doing

As an Internal Sales Account Manager, you'll manage your customers' day-to-day requirements while developing a strong understanding of their businesses, challenges and future plans. You'll work closely with colleagues across Procurement, Warehouse and Operations to make sure customers receive the right solution and a consistently high level of service.

• Build and develop strong customer relationships, becoming a trusted point of contact and ensuring questions, requirements and issues are handled professionally and promptly.
• Manage enquiries, quotations and sales orders, ensuring information is accurate, commercially sound and progressed efficiently through to delivery.
• Work closely with internal departments, including Procurement and Warehouse, coordinating requirements and helping ensure customer service levels and delivery expectations are achieved.
• Understand your customers and identify opportunities for growth, recognising where additional products or solutions could add value and increase sales and margin.
• Keep customers informed, providing accurate performance information and supporting regular meetings and business reviews focused on service, performance and future opportunities.

This is what you'll bring to the team

As an Internal Sales Account Manager, you'll combine great relationship-building skills with a commercial mindset. You don't need to tick every box, but you'll be comfortable managing customers, solving problems and working with different teams to get things done.

• Experience in account management, internal sales, customer service or another commercially focused customer-facing role.
• Strong communication skills and the confidence to develop positive relationships with customers and colleagues at all levels.
• Good commercial awareness, with an understanding of areas such as quotations, pricing, costs and margins.
• An organised and proactive approach, with the ability to manage different customer requirements and priorities without losing attention to detail.
• Confidence using business systems such as CRM or ERP software. Experience with Sage 200 would be useful but isn't essential.

This is what you'll get in return

This is an opportunity to take real ownership of customer accounts and make a visible contribution to their continued growth. You'll have a varied role combining account management, internal sales, customer relationships and commercial development, supported by colleagues across the wider business

• Holiday: Xmas shutdown and birthday off
• Benefits: Private healthcare and profit share scheme bonus
• Opportunity to develop long-term customer relationships and grow key accounts
• A varied role with plenty of interaction across customers and internal teams