Internal Sales Agent

Breedon Group plc; Pontypridd; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Company Pension Scheme

25 days annual leave

Holiday buy scheme

Share Saver Scheme

Company Life Assurance Scheme

Digital GP

Employee benefits platform

Career progression opportunities

Job summary

Breedon Group plc is seeking an Internal Salesperson to join the Customer Service and Distribution team at the Treforest Office. You will handle inbound enquiries, provide essential sales admin support to Territory Sales Managers, and assist with pricing, chasing, and winning orders.

You will work closely with the distribution and shipping teams to manage customer orders, maintain accurate records, and deliver excellent service while representing the Breedon brand.

Qualifications

• Experience in inbound sales or customer service.
• Ability to price quotations and manage records accurately.
• Strong communication and relationship-building skills.

Responsibilities

• Handle inbound customer enquiries with professionalism.
• Record and maintain all customer enquiries in relevant systems.
• Prepare and price quotations within agreed commercial parameters.
• Process customer orders and issue order acknowledgements promptly.
• Collaborate with Distribution and Shipping teams to manage orders.
• Produce weekly sales reports for the Commercial Manager.
• Identify opportunities to upsell and cross-sell products and services.
• Investigate invoice queries and resolve issues in a timely manner.
• Log and assist in resolving customer complaints with production teams.
• Support other departments to achieve business objectives.

Skills

Customer focus

Sales mindset

Upselling

Attention to detail

Time management

Job description

Department:

Customer Service and Distribution

Location:

Treforest Office

Description

About Breedon Group: Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We’re dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.

Are you ready to be a key player in our sales team, driving the success of our construction material products in the South West and South Wales region?

As an Internal Salesperson, you will be at the heart of our customer interactions, handling inbound enquiries, providing essential sales admin support to TSMs, and pricing, chasing, and winning orders. Your role is pivotal in ensuring our customers receive top-notch service.

You’ll collaborate closely with our distribution and shipping team, managing customer orders and offering support over the phone. Your professionalism and dedication will shine as you represent the Breedon brand, delivering excellent service and building strong customer relationships.

If you’re passionate about sales and thrive in a dynamic, fast-paced environment, this is the role for you! Join us and make a significant impact at Breedon.

Key Responsibilities

• Answer customer calls promptly and professionally, delivering an exceptional customer experience at all times.
• Accurately record and maintain all customer enquiries within the relevant systems.
• Prepare and price quotations accurately and within agreed commercial parameters, ensuring all customer contact details are captured.
• Maintain detailed and accurate records of customer interactions, enquiries, quotations, and decisions.
• Process customer orders and issue order acknowledgements in a timely and accurate manner.
• Manage and track enquiries through to conclusion, ensuring all opportunities are followed up and outcomes recorded as won or lost.
• Produce weekly sales reports for the Commercial Manager, including won and lost business, significant enquiries, and other key sales performance indicators.
• Prepare and price enquiries as requested by Territory Sales Managers (TSMs), ensuring deadlines and service levels are met.
• Identify opportunities to increase sales through cross-selling and upselling products and services to existing and prospective customers.
• Investigate and resolve invoice queries within agreed timescales, maintaining accurate records of all outstanding issues.
• Log, investigate, and assist in resolving customer complaints in collaboration with production teams and Territory Sales Managers.
• Identify new customer opportunities, monitor changes in customer activity, and support initiatives to grow market share and revenue.
• Support the Distribution team by managing customer enquiries and providing first-contact resolution wherever possible.
• Provide support to other departments as required, contributing to business objectives and customer satisfaction.

Skills, Knowledge & Expertise

• Focus on the customer relationship – maintain good customer relationships and actively build new ones.
• Desire to succeed and build on customer base, upselling a range of products to ensure that Breedon succeeds and is the solution of choice for appropriate building projects.
• Peruse personal development of our product range.
• Effective time management, adhering to administrative policies and procedures.
• Attention to detail to ensure sales data produced is accurate.

Job Benefits

• A tailored, competitive salary
• Company Pension Scheme
• 25 days annual leave, plus bank holidays on top
• Holiday buy scheme
• Share Saver Scheme
• Company Life Assurance Scheme
• Digital GP
• Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
• Broad learning opportunities and career progression pathways

Diversity Statement

At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.