Internal Sales Admin – Path to Account Management

Next Generation; Tewkesbury; On-site; GBP 28,000 - 30,000; Full time

Job summary

Next Generation in Tewkesbury is seeking an Internal Sales Administrator to join a growing commercial team. You will support the full order process, coordinating with Sales, Supply Chain and Production to ensure orders are accurate and delivered on time.

This busy role suits detail-focused candidates who enjoy fast-paced environments and aim for long-term progression into Account Management. Monday to Friday, permanent contract.

Qualifications

• Previous experience in sales admin, order processing, or customer service (ideally within engineering/manufacturing)
• Strong attention to detail and ability to manage a high-volume workload
• Experience using CRM/ERP systems (Salesforce or Epicor would be a bonus)
• Good Excel skills (VLOOKUPs, Pivot Tables, data handling etc.)
• Confident communicator who can work across different teams
• Organised, proactive, and able to prioritise

Responsibilities

• Process incoming customer orders accurately and promptly onto internal systems, ensuring all order details, quantities, pricing, and commercial terms are correctly captured and verified before confirmation.
• Enter and maintain sales order information across the company's order-loading system and Salesforce CRM, maintaining data integrity and audit trails for all orders, amendments, and cancellations.
• Ensure Supply Chain and Production always have clear, accurate, and timely visibility of material requirements arising from confirmed customer orders, communicating any changes or priority shifts promptly.
• Support Account Managers with internal order status queries and coordination activity, ensuring a smooth and well-documented handover of orders from quotation through to fulfilment.
• Identify and flag discrepancies, including pricing errors, stock shortfalls, lead time risks, and delivery threats, escalating promptly to the relevant Account Manager or Supply Chain contact with sufficient detail for a timely resolution.
• Maintain accurate, auditable records of all order activity, including amendments, cancellations, delivery confirmations, and customer correspondence related to order administration.
• Produce regular order status and administrative reports for the Sales, Operations, and Supply Chain teams, highlighting any open issues, overdue actions, or at-risk orders.
• Liaise proactively with internal departments including Production, Planning, Quality, and Supply Chain to chase order updates, resolve administrative queries, and ensure customers receive accurate delivery information.
• Support the Account Management team during peak periods with quotation administration, customer communications, and general commercial support tasks as directed.
• Comply with all Company Health and Safety procedures and contribute to maintaining a safe, organised, and compliant working environment.

Skills

Sales admin experience

CRM/ERP systems

Attention to detail

Communication

Organised

High-volume workload

Team collaboration

Tools

Salesforce

Epicor

Job description

Next Generation in Tewkesbury is seeking an Internal Sales Administrator to join a growing commercial team. You will support the full order process, coordinating with Sales, Supply Chain and Production to ensure orders are accurate and delivered on time.

This busy role suits detail-focused candidates who enjoy fast-paced environments and aim for long-term progression into Account Management. Monday to Friday, permanent contract.